Senior Manager, Billing & Collections

Overview

A leading provider of AI-powered solutions for private markets is seeking a Senior Manager of Billing & Collections to join their Finance and Accounting team. This role involves managing the end-to-end billing and collections function, leading a team of managers and their direct reports, and ensuring accurate, timely invoicing and effective collections at scale. The position requires strong operational expertise, leadership skills, and the ability to build scalable processes.

This opportunity is open to candidates based in the United States only.

Responsibilities

• Own all billing and collections activities, including invoice processing cycles, e-billing submissions, cash application, and accounts receivable management.
• Manage key performance metrics such as Days Beyond Terms (DBO), invoice accuracy, and on-time delivery.
• Build and maintain trusted relationships with Customer Success, Revenue Operations, Sales, Accounting, Legal, and Engineering teams.
• Translate complex billing issues into clear, actionable communication and collaborate cross-functionally to resolve challenges.
• Lead and develop Team Leads, fostering management capabilities and elevating team performance.
• Document institutional knowledge and establish accountability structures to support scalable operations.
• Maintain and improve process documentation, KPIs, and accountability frameworks in a high-volume, multi-system environment.
• Partner with Finance and Engineering teams on AI and automation initiatives to enhance billing workflow efficiency.
• Act as a power user of billing and ERP systems (e.g., BillingPlatform, NetSuite), handling configuration, reporting, and issue resolution.
• Own month-end close responsibilities, including reconciling payments, credits, and invoices, and support financial statement audits.
• Maintain high accuracy standards through proactive investigation and resolution of data anomalies, driving sustainable process improvements.

Requirements

• Minimum 6 years of experience in Billing & Collections, with at least 4 years managing teams that include managers with direct reports.
• Experience in LegalTech, legal services, or SaaS environments is a plus.
• Deep knowledge of invoicing workflows, e-billing (including LEDES files and portals such as Tymetrix or CounselLink), cash application, and accounts receivable management.
• Comfortable managing complex billing arrangements involving subscription and consumption-based models.
• Understanding of revenue recognition principles (ASC 606) sufficient to identify potential impacts for Accounting.
• Power-user proficiency with billing and ERP platforms such as BillingPlatform and NetSuite, including system configuration, custom reporting, and troubleshooting.
• Exceptional attention to detail and operational rigor in managing multi-system, high-volume environments.
• Proven ability to build scalable processes, documentation, and accountability structures.
• Strong communication and collaboration skills, with the ability to navigate complexity and build cross-functional relationships.

Compensation & Benefits

• Base salary range: $140,000 to $210,000, determined by candidate location, experience, and skills.
• Potential eligibility for additional compensation such as commission, variable pay, profits interest units, or equity-based compensation.
• Remote-first work policy with office hubs in New York City, Santa Barbara, and London.
• Twice-yearly team offsites for in-person collaboration.
• Paid flexible time off and paid parental leave.
• Employer-supported retirement contributions (varies by country).
• Monthly phone and internet reimbursement.
• Company-sponsored learning and development resources, departmental budgets for professional development, and a comprehensive onboarding program.
• Various medical, dental, and vision insurance options.

Location

This role is open to candidates located in the United States, specifically in the following states:

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington

Additional Information

• Occasional travel is required, typically at least twice per year for team and group off-sites.
• Reasonable accommodations are available for persons with disabilities during the application and employment process.
• Employment verification and eligibility to work in the specified location are required.
• External recruitment agencies are not accepted without a signed agreement.

Candidates interested in this role should be prepared to demonstrate leadership in billing and collections operations within complex, high-volume environments.