Senior Manager, Collections

Overview

This role involves leading the global collections strategy for a technology company serving nearly 100,000 customers across various industries including transportation, logistics, construction, energy, manufacturing, and more. The Senior Manager, Collections will oversee a team of approximately 70 collectors primarily based in Pakistan and will be responsible for optimizing cash flow, customer experience, and operational scale through automation and AI-enabled processes.

Responsibilities

• Lead the global collections strategy and manage a team of ~70 collectors, building a high-performing organization with strong accountability and leadership development.
• Develop and execute the roadmap for collections automation and dunning workflows, focusing on high-volume credit card portfolios requiring scalable, low-touch recovery.
• Manage collections for Enterprise and Strategic accounts, balancing customer partnership with financial discipline.
• Oversee collections strategy across international markets including Mexico, Canada, and the UK/EU, adapting to local requirements while maintaining consistent performance and controls.
• Monitor account health, invoice status, portfolio performance, and collections forecasts; provide actionable insights and updates to leadership.
• Collaborate with Revenue Accounting on close processes such as bad debt reviews, reserves, write-offs, cash payments, and cash application.
• Use data analytics to identify trends, risks, and opportunities; lead improvements in systems, workflows, reporting, controls, and cross-functional collaboration.

Requirements

• 10+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• At least 7 years of people management experience leading large, distributed teams.
• Proven success managing offshore teams and building strong performance cultures across time zones.
• Deep expertise in designing and scaling collections processes, including automation, dunning strategies, and high-volume, low-touch recovery models.
• Experience leveraging automation and AI to enhance workflow design and collections outcomes.
• Strong understanding of accounting close processes, including bad debt reviews, reserves, and write-offs.
• Experience managing portfolio health, collections forecasting, and timely cash application.
• Familiarity with international collections in markets such as Mexico, Canada, and the UK/EU.
• Strong analytical skills and sound business judgment with the ability to use data to drive decisions.
• Ability to collaborate effectively with Revenue Accounting, Billing, Order Management, and customer-facing teams.
• Experience managing Enterprise and Strategic collections in relationship-sensitive environments.
• Proficiency with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus.
• Bachelor’s degree in Finance, Accounting, Business, or related field.
• Preference for candidates located in the San Francisco Bay Area; position requires one day per week in the office if local.

Compensation & Benefits

• Compensation varies by geographic location:
  • San Francisco, CA: $154,000–$211,000 USD
  • U.S. metropolitan areas (Los Angeles, San Diego, NYC, Seattle, Washington D.C.): $134,000–$184,000 USD
  • Other U.S. locations: $134,000–$184,000 USD
• Benefits include health, pharmacy, optical, and dental coverage, paid time off, sick leave, short and long-term disability, life insurance, and 401(k) contributions (subject to eligibility).

Location

• Preference for candidates located in the San Francisco Bay Area.
• Remote work with one day per week in-office attendance required if local.

Additional Information

• The role requires authorization to access products and technology controlled under U.S. Export Administration Regulations.
• The employer is an equal opportunity organization committed to diversity and inclusion.