Senior Manager, Order-to-Cash

Overview

This role sits within the Order-to-Cash (OTC) organization, responsible for the end-to-end process that converts customer agreements into billed, collected, and reported revenue. Core areas include customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Manager, OTC will design, execute, and continuously improve global billing operations across all revenue streams. The position focuses on ensuring billing process completeness, accuracy, scalability, and strong internal controls.

This is a Remote/Hybrid role.

Responsibilities

Global Billing Operations

• Oversee end-to-end global billing operations, including contract setup, invoice generation, and billing adjustments
• Lead payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures focused on completeness, accuracy, and timeliness across billing cycles
• Ensure billing processes support complex deal structures, multi-element arrangements, and evolving monetization models
• Apply AR operations knowledge at a governance level to support end-to-end efficient OTC processes
• Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

• Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls
• Maintain regular review cycles to ensure alignment with business models and regulatory requirements
• Assist with management of the SOX control framework for billing operations; ensure controls are designed effectively and audit-ready
• Maintain billing metrics to monitor activity and identify areas for improvement
• Act as a key point of contact for internal and external OTC audit requests
• Leverage AI and systems to enhance OTC functions using Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set performance expectations and build organizational capacity with a focus on teamwork

Requirements

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations
• At least 3 years in a people management role
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong experience designing billing processes and controls, with a track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce; willingness to learn existing billing logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experience across levels, with emphasis on teamwork, collaboration, and driving best practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operations teams across multiple geographies
• Experience participating in periodic accounting closes and adhering to deadlines
• Accounting degree/experience preferred

Preferred Qualifications

• Accounting degree/experience preferred

Compensation & Benefits

This position is eligible for total compensation, including a competitive base salary, an annual performance bonus, and long-term incentives.

• Expected salary range: $138,000 and $208,000
• Final offered salary will be based on candidate experience, skills, qualifications, and internal pay equity.
• Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position.

Required Skills

Budget Management, Communication, Leadership, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management