Senior Manager, Order-to-Cash

Overview

This role supports end-to-end Order-to-Cash (OTC) operations, converting customer agreements into billed, collected, and reported revenue. Responsibilities include customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This position focuses on ensuring global billing processes are complete, accurate, and scalable, while maintaining a strong internal controls environment. The role also emphasizes leveraging AI and automation to improve operational excellence within a complex, multi-product OTC ecosystem.

Responsibilities

Global Billing Operations

• Oversee end-to-end global billing operations, including contract setup, invoice generation, and billing adjustments, leading payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures focused on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are built to support complex deal structures, multi-element arrangements, and evolving monetization models
• Apply AR operational knowledge at a governance level to support end-to-end efficiency within the OTC team
• Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

• Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy, using regular review cycles to align with business models and regulatory requirements
• Assist with management of the SOX control framework for billing operations to ensure controls are designed effectively and audit-ready
• Maintain billing metrics to monitor activity and identify areas to address
• Serve as a key point of contact for internal and external OTC audit requests
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems, streamlining billing operations, reducing manual intervention, and improving scalability

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a focus on teamwork

Requirements

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong command of billing process design and controls, with a demonstrated track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce; strong willingness to learn existing billing logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operations teams across multiple geographies
• Participated in periodic accounting closes, adhering to deadlines
• Accounting degree/experience preferred

Preferred Qualifications

• Accounting degree/experience

Compensation & Benefits

• Competitive base salary
• Annual performance bonus
• Long-term incentives

Expected salary range: $138,000 and $208,000

Final offered salary will be based on several factors, including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical to allow for future meaningful salary growth in this position.

Location

Remote/Hybrid