Senior Manager, Order-to-Cash

Overview

This role is part of the Order-to-Cash (OTC) organization, which manages the end-to-end process of converting customer agreements into billed, collected, and reported revenue. Responsibilities include customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Manager, OTC will lead the design, execution, and continuous improvement of global billing operations across all revenue streams. The position focuses on ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. Success in this role requires billing systems expertise, process-architecture thinking, teamwork, and the ability to leverage AI and automation to improve operations within a complex, multi-product OTC ecosystem.

Responsibilities

Global Billing Operations

• Oversee end-to-end global billing operations, including contract setup, invoice generation, and billing adjustments; lead payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures focused on completeness, accuracy, and timeliness across billing cycles
• Ensure billing processes support complex deal structures, multi-element arrangements, and evolving monetization models
• Apply AR operations knowledge at a governance level to ensure end-to-end efficient process execution within the OTC team
• Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

• Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy through regular review cycles
• Assist with management of the SOX control framework for billing operations; ensure controls are designed effectively and are audit-ready
• Maintain billing metrics to proactively monitor activity and identify areas for improvement
• Serve as a key point of contact for internal and external OTC audit requests
• Leverage AI and systems to enhance OTC functions using Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set performance expectations and build organizational capacity for scale with a strong focus on teamwork

Requirements

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong command of billing process design and controls, with a demonstrated track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce; strong willingness to learn existing billing logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operations teams across multiple geographies
• Participation in periodic accounting closes while adhering to deadlines
• Accounting degree/experience preferred

Preferred Qualifications

• Accounting degree/experience preferred

Compensation & Benefits

• Competitive base salary
• Annual performance bonus
• Long-term incentives

Expected salary range: $138,000 to $208,000

Final offered salary will be based on factors including experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range is not typical to allow for future meaningful salary growth in this position.

Location

Remote/Hybrid