Senior Manager, Revenue Operations & Analytics

Overview

The organization is seeking a Senior Manager, Revenue Operations & Analytics to help improve and understand the full revenue engine. This senior individual contributor role focuses on connecting performance across marketing, sales, member experience, clinician capacity, visits, billing, collections, and financial results.

This position is remote by default for candidates in the United States, with a preference for Eastern or Central time zones, and candidates in the New York City area may have opportunities to collaborate in person with executives, physicians, and other leaders at the organization’s Manhattan headquarters.

Responsibilities

• Own the view of the revenue engine by connecting performance across marketing, sales, member engagement, clinician capacity, visits, billing, collections, and financial results.
• Turn analysis into action by investigating business questions, identifying root causes, recommending changes, and following through with the relevant teams.
• Reconcile conflicting stories when Marketing, Sales, Clinical, MX, or Finance see different versions of performance by digging into underlying data to reach a shared understanding.
• Improve forecasting and planning by partnering with Finance and functional leaders on forecasts across revenue, membership, conversion, clinician capacity, visit volume, retention, and collections; challenge assumptions when operational data suggests different outcomes.
• Own BI and key business metrics by maintaining and improving dashboards and recurring reporting, establishing clear metric definitions and sources of truth, and updating reporting processes when they create confusion or no longer support decision-making.
• Improve growth analytics by partnering closely with Marketing and Growth Product leadership to connect acquisition, lead quality, sales conversion, activation, engagement, retention, and downstream revenue.
• Connect care delivery and RCM to revenue by understanding how clinician capacity, utilization, visits, payer performance, billing, denials, and collections interact with the broader business, including data from RCM and clinical systems.
• Handle practical RevOps and BizOps needs such as commissions, KPI reporting, ad hoc business analysis, and other cross-functional analytical and operational work.
• Work directly with data using SQL and the BI environment to investigate questions, validate assumptions, identify data quality issues, and resolve discrepancies before decisions are made based on bad information.

Requirements

• 6+ years of experience across Revenue Operations, business operations, revenue strategy, analytics, business intelligence, or a related role.
• Experience owning cross-functional business problems (not only producing analysis or reporting).
• Experience using AI tools to accelerate analysis, automation, or operational workflows.
• Strong SQL skills and the ability to independently investigate complex datasets.
• Experience with revenue forecasting, funnel analysis, operational metrics, or business performance analytics.
• Experience translating data into clear recommendations and driving toward decision-making or resolution.
• Experience defining business metrics and creating consistent sources of truth across teams.
• Comfort working with BI tools such as Metabase, Looker, Tableau, Power BI, Mode, or similar platforms.
• Enough understanding of data pipelines and modern analytics infrastructure to investigate quality issues and work effectively with technical partners.
• Strong communication skills, including comfort challenging assumptions with senior leaders.
• Strong judgment and curiosity, including knowing when the initial question is not the right question the business needs answered.
• Comfort operating independently in a small, fast-moving company.

Preferred Qualifications

• Experience in a high-growth, venture-backed technology company.
• Experience in healthcare, digital health, healthcare services, or another regulated environment.
• Experience with revenue cycle management, healthcare billing, or EMR data.
• Experience with subscription, consumer, marketplace, or recurring revenue business models.
• Experience using Python or another analytical scripting language.

Analytics Environment

The organization’s analytics environment includes tools such as Metabase, Fivetran, SQL, Python, GCP, Airflow, and Dataform/dbt, along with BigQuery.

Compensation & Benefits

• Starting salary: $145,000 to $170,000, depending on skills and experience. Compensation is geo-neutral within the US, based on job function and level rather than location.

Benefits include:

• Equity stake for all employees based on role level
• 401(k) + employer matching program
• Hybrid opportunity with remote work and time on site at NYC HQ
• Complimentary health membership
• Subsidized medical, dental, and vision insurance plan options
• Generous flexible time off plan
• Annual professional development stipend
• Annual wellness stipend

Location

• Remote (United States) with a preference for Eastern or Central time zones.
• New York City area candidates may have opportunities to collaborate in person at the Manhattan headquarters.