Senior Manager, Revenue Operations (Remote, Seattle)

Overview

This role involves leading the Revenue Operations function for an organization specializing in mass mobility solutions, particularly in the student transportation market. The Sr. Manager of Revenue Operations will oversee the operational revenue cycle across three core revenue lines: Home-to-School transportation, Field Trips, and Charter services. This position requires building scalable billing and collections processes and acting as a liaison between field operations, product teams, and Finance.

Responsibilities

• Establish and manage the Deal Desk function by translating district service agreements into detailed billing briefs and ensuring all new and renewed accounts are properly configured before invoicing.
• Maintain alignment between contracted pricing terms and portal configurations for all active accounts, performing systematic validation at each renewal to ensure billing accuracy.
• Own the monthly billing data cycle, enforcing adjustment submission deadlines with field operations and escalating non-compliance to senior leadership.
• Review and approve all invoices prior to issuance; serve as the escalation point for high-value invoices requiring VP approval.
• Lead the end-to-end billing dispute resolution process, including root cause investigations and implementing upstream process improvements to prevent recurrence.
• Manage integration protocols with Revenue Accounting, including daily invoice issuance logs, credit memo recommendations, and monthly billing summaries to support accurate and timely financial close.
• Coordinate escalation pathways for product configuration issues and non-payment matters, collaborating with Product and Legal teams with full documentation.
• Lead, develop, and retain a team of Billing Administrators and Accounts Receivable personnel by setting clear performance expectations and providing ongoing feedback.
• Deliver weekly Revenue Operations performance reports to the Executive team covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rate.

Requirements

• 7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross-functional operational role within tech-enabled services, transportation, logistics, or field services.
• Expertise in contract-to-billing translation, including reviewing service agreements to identify billing implications such as rate structures, payment terms, and account-specific exceptions.
• Working knowledge of revenue accounting principles sufficient to partner effectively with Finance, including understanding revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance.
• Proven ability to manage the operational interface between Revenue Operations and Revenue Accounting, maintaining clean handoff documentation and enforcing protocol adherence.
• Experience driving operational accountability across cross-functional teams, including enforcing data submission deadlines while maintaining productive relationships.
• Demonstrated experience leading billing dispute resolution from intake through root cause analysis and corrective action.
• Proficiency in NetSuite or comparable enterprise ERP systems, including invoice creation, user access management, and general ledger familiarity.
• 5+ years of people management experience with the ability to set performance expectations, provide constructive feedback, and develop team members.
• Willingness to travel occasionally to field offices.

Preferred Qualifications

• Experience in K–12 student transportation, school district contracting, or government/municipal billing.
• Familiarity with operations-driven invoice structures such as per-route, per-minute, or service-day-based billing.
• Background in revenue accounting or finance operations, including ASC 606 and month-end close processes.
• Program management experience with structured delivery across cross-functional workstreams.
• Experience building a billing or revenue operations function from the ground up.
• Exposure to both established, process-mature organizations and high-growth or early-stage environments.

Compensation & Benefits

• Targeted base salary range for this role in Seattle, US: $139,000 to $178,000.
• Actual salary may vary based on location, skills, and experience.
• Additional compensation may include equity or commissions.
• Benefits for full-time salaried or hourly employees include Medical, Dental, Vision, 401(k), Holidays, Wellness programs, Vacation, and more.

Location

Seattle, United States

The organization is an equal opportunity employer and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Artificial intelligence tools may be used to assist in the hiring process, such as reviewing applications and analyzing resumes, but final hiring decisions are made by humans.