Senior Parabroker (Australian Mortgage) - 588

Overview

This role supports mortgage brokers by managing the end-to-end loan processing cycle for Australian mortgage loans. Key duties include collecting client supporting documents, conducting initial credit pre-assessment, preparing credit proposals, preparing/reviewing/submitting loan applications, coordinating with brokers, clients, lenders, solicitors, conveyancers, and referral partners, and ensuring all compliance and documentation requirements are met.

Responsibilities

Stakeholder Liaison

• Liaise internally with Directors, Mortgage Brokers, and the Broker Support Team
• Liaise externally with Clients, Lenders and Banks, Solicitors and Conveyancers, Referral Partners, and Real Estate Agents

Loan Application, Processing & Settlement

• Accurately prepare, review, and submit loan applications in a timely manner by following submission/application checklists and standardized processes
• Verify client information and documentation to meet lender requirements and compliance standards
• Coordinate with lenders, solicitors, conveyancers, real estate agents, clients, and referral partners to track application progress and resolve issues or delays

Client Consultation and Credit Analysis

• Act as the primary point of contact for clients during the loan processing phase (pre-assessment to settlement)
• Provide personalised guidance on mortgage options based on client needs and preferences in collaboration with the broker, using credit assessment checklists and standardized processes
• Complete company-standardized pre-assessment/loan proposals
• Explain mortgage terms, interest rates, and repayment plans to clients as necessary
• Provide updates and respond to client inquiries regarding applications
• Guide clients through the document collection process to ensure all required paperwork is received and complete

Compliance and Documentation

• Ensure applications meet regulatory, lender, and company compliance standards
• Review loan documents with clients to ensure understanding and accuracy
• Maintain up-to-date knowledge of lender policies, products, and industry regulations
• Follow the credit assessment checklist and process
• Maintain accurate records of client interactions and document submissions in the CRM system
• File client data correctly in the company database folder system according to standard format and file naming conventions

Customer Relationship Management

• Build and maintain strong relationships with clients, lenders, and external industry/referral partner contacts
• Provide ongoing support and guidance throughout the mortgage process, addressing concerns and questions
• Complete regular annual product interest rate reviews (post settlement) with clients to ensure satisfaction and explore opportunities for future business

Professional Development and Training

• Stay updated on industry regulations, market developments, and best practices through continuous education and training
• Obtain necessary licences and certifications as required to ensure compliance with regulatory requirements
• Attend regular online and face-to-face industry and lender training as required

Team Collaboration

• Work closely with mortgage brokers to ensure smooth handover from application to approval stages
• Immediately raise concerns or queries on files in progress to the mortgage broker
• Provide feedback to brokers and management on process improvements or recurring challenges
• Participate in team meetings and training sessions as required

Key Performance Indicators (KPIs)

• Accuracy and timeliness of initial pre-assessment/loan proposal
• Accuracy and timeliness of loan submissions
• Client satisfaction scores and feedback
• Percentage of approved loans versus applications submitted
• Percentage of accurate loan submissions with nil errors/unnecessary submission rework
• Percentage of loan settlements meeting required deadlines
• Compliance audit results
• Submission and pre-assessment process audit results
• Completion of annual reviews

Requirements

• Solid 3 or more years experience as a Parabroker with end-to-end loan processing and credit analysis within AU Mortgage Broking Industry
• Exceptional customer service
• Strong understanding of mortgage, asset finance, personal loan and business/commercial loan products and application processes
• Experience in loan processing, financial services, or a related field
• Proficiency in CRM systems and loan submission platforms
• Excellent attention to detail and organisational skills
• Strong communication skills (verbal and written)
• Positive attitude and strong work ethic
• Demonstrated problem-solving ability
• Excellent time management and planning
• Experience with Mercury CRM (essential)
• Proficiency with Microsoft

Leadership and Behaviors Required

• Teamwork
• Customer-focused
• Quality and Safety Focused
• Being motivated
• Loyalty to the job and business
• Honesty and integrity
• Ability to work both autonomously and collaboratively

Preferred Qualifications

• Certificate IV in Finance and Mortgage Broking or equivalent
• Previous experience in a mortgage broking firm or lending institution
• Knowledge of regulatory requirements in the financial services industry

Compensation & Benefits

• Salary: PHP 140,000 - 165,000/month

Location

• Work Schedule: 9:00 AM - 6:00 PM Philippine Time