Senior Receivables Agent

Overview

This role is for a Senior Receivables Agent supporting a commercial recovery team. Responsibilities include managing a portfolio of high-value commercial accounts and driving resolution of outstanding business receivables on behalf of clients.

Location

Remote position for candidates residing and working inside the United States.

Responsibilities

• Manage a portfolio of large and complex commercial receivable accounts.
• Develop and execute strategic recovery plans to maximize collection results and client satisfaction.
• Contact business decision-makers through phone, email, and written correspondence to negotiate payment resolutions.
• Review account documentation including contracts, invoices, purchase orders, statements, payment history, and supporting records.
• Analyze account status, payment trends, disputes, and financial information to determine the most effective recovery approach.
• Negotiate payment in full, settlements, structured payment arrangements, and other mutually beneficial resolutions.
• Build productive relationships with debtors while maintaining a firm and professional approach to account resolution.
• Collaborate with clients, Client Support Representatives, sales teams, and management to resolve disputes and remove barriers to payment.
• Identify accounts requiring escalation and recommend litigation, legal placement, or closure when appropriate.
• Meet or exceed monthly recovery, fee generation, productivity, and quality objectives.

Requirements

• 10+ years of commercial B2B collections experience within a third-party collection agency environment.
• Demonstrated success recovering high-balance commercial receivables.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to navigate complex account disputes and competing stakeholder interests.
• Excellent verbal and written communication skills.
• Strong business acumen and understanding of commercial credit and collections practices.
• Exceptional attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Excel.

Preferred Qualifications

• Experience collecting accounts exceeding $25,000, $50,000, and $100,000+ balances.
• Salesforce experience.
• Experience reviewing financial statements and business credit reports.
• Experience working with attorneys, bankruptcies, and commercial litigation referrals.

Compensation & Benefits

• $48,000 base salary per year plus commission of 16% over monthly threshold of $35,000.
• Minimal cost to employee for employee health care benefits. Health, Dental, and Vision insurance coverage.
• Paid Time Off (PTO) - 18 days in the first year.
• Paid Holidays without a waiting period.
• 401(k) plan.

Equal Opportunity

Equal opportunity employer. Does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.