Service Processor, Premium & Billing

Overview

This role supports Group Protection Operations within Workplace Solutions. The organization is seeking a Premium & Billing Service Processor to join the team supporting group protection operations across multiple office locations.

Alternate locations:

• Charlotte, NC (North Carolina)
• Omaha, NE (Nebraska)
• Phoenix, AZ
• Atlanta, GA
• Dover, NH
• Work from Home (remote)

Work arrangement:

• Remote: work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: not available.

Requisition #: 76611

Responsibilities

• Manage payment indexing and premium/billing application processing.
• Research discrepancies and ensure information is complete and in good order.
• Monitor premium and billing work to ensure proper completion, including balancing expenses and maintaining accurate information.
• Troubleshoot premium and billing issues to identify more complex root cause and drive issue resolution.
• Manage basic reporting and complete terminations and reinstatements.
• Handle transfers of payments as needed.
• Provide customer service to internal and external stakeholders; demonstrate flexibility and responsiveness to support a recommended customer experience.
• Manage premium and billing cases according to established procedures and guidelines while meeting departmental quality and production standards.
• Escalate increasingly complex premium and billing issues/concerns to more senior team members and/or management.
• Identify, recommend, and champion process improvements and organizational initiatives to positively influence team performance and quality.

Requirements

• High School or GED.
• 0 - 1+ years of billing, premium, and/or reconciliation experience that directly aligns with the specific responsibilities for this position.
• Ability to communicate effectively (verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

• Accounts Receivable knowledge.
• Ability to work in a fast-paced environment and adapt as needed.
• Comfortable working with contract language, including the ability to articulate/alter provisions.

Compensation & Benefits

• Pay range: $20.10 - $27.41
• Anticipated pay for new hires: between the minimum and midpoint of the range.
• Pay could vary above and below the listed range as permitted by applicable law.
• Pay is based on non-discriminatory factors including, but not limited to, work experience, education, location, licensure requirements, proficiency, and qualifications required for the role.
• Base pay is one component of the organization’s total rewards package.
• This role may be eligible for an Annual Incentive Program (discretionary; based on performance of the company, business unit, and individual).
• Other rewards may include long-term incentives, sales incentives, and the organization’s standard benefits package.

Benefits mentioned include:

• PTO/parental leave
• Leadership development and virtual training opportunities
• Competitive 401K and employee benefits
• Free financial counseling, health coaching, and an employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

Additional Information

• This position may be subject to a Political Contribution Policy. An offer of employment may be contingent upon disclosing details of certain political contributions, and the organization may decline to extend an offer or terminate employment for this role if it determines contributions made could have an adverse impact, misrepresentations were made, or full disclosure was not provided.
• This employer participates in E-Verify.