Small Business Direct Advisor- Charlotte

Overview

This role is part of the Small Business Direct team, which virtually delivers services to a segment of Small Business clients with an emphasis on ease, expertise, and care. The Small Business Direct Advisor works within a pooled model to provide relationship-managed advice and expertise to clients.

The advisor’s book of business is typically complex and may include depository, treasury, lending, and premier solutions. The role also partners with the Integrated Relationship Management team to deliver solutions aligned to client and prospect needs while maintaining exemplary service levels.

Responsibilities

• Align with and embody the organization’s purpose, mission, values while executing the Small Business value proposition.
• Meet with clients via telephone to assess needs, review financial management practices, conduct cash cycle conversations, and recommend products and services as needed.
• Perform application and fulfillment processes directly on some solutions.
• Make referrals to product and fulfillment experts as required.
• Deliver exceptional communication through clear, concise, friendly conversations.
• Identify potential opportunities through value-added Small Business life cycle conversations with clients and prospects.
• Manage and solve complex client issues by maintaining strong knowledge of available resources; leverage branch, care center, and other partners to provide an exceptional client experience.
• Use a virtual environment and professional network to deliver for clients and prospects, including partnering with Integrated Relationship Management and supporting teammates to deliver strategic business reviews that drive revenue growth, retention, and excellent service.
• Manage product and solution opportunity pipelines through fulfillment, including deposit, loan, and fee-based services (follow-up with partners/support teammates, document conversations, and fulfill solutions) in a fast-paced environment.
• Demonstrate business acumen, industry knowledge, and organizational skills through pre-call planning, advising, and follow-up.
• Maintain understanding of available capabilities, solutions, and general industry/market trends.
• Meet individual performance goals related to revenue/profit growth matrix, client experience, and operational/risk expectations as part of the overall team.
• Adapt quickly to technology enhancements and advise clients on new digital solutions.
• Escalate concerns promptly to a leader for awareness while complying with operational, risk, and credit requirements.
• Participate in client events, both virtually and in-person, including financial education, business lifecycle advisory, and client celebrations.

Qualifications

Required Qualifications

• Bachelor’s degree in accounting or finance, or equivalent financial services education, training, and work-related experience
• 5+ years of sales/client management relationship experience with Small Business or Business Banking clients
• General knowledge of business banking products, lending, cash cycle, sales process, and ability to remain current on market/industry/business knowledge
• Relationship-building and negotiation skills with clients, management, and partners
• Excellent verbal and written communication skills
• Proficiency in basic computer applications, including Microsoft Office, and virtual connectivity software

Preferred Qualifications

• Completion of a credit training course or cash cycle training course

Compensation & Benefits

• Regular employees working 20 hours or more per week are eligible for benefits (eligibility for specific benefits may be determined by division).
• Benefits may include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan.
• Vacation: no less than 10 days in the first year of employment (prorated based on date of hire and full-time or part-time status)
• Sick days: 10 sick days (prorated)
• Paid holidays
• Depending on the position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Location

• 1st shift (United States of America)

Equal Opportunity / Other

• Equal Opportunity Employer; does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected classification under law.
• Drug Free Workplace.
• E-Verify and Right to Work compliance apply.