Sr. Accounts Receivable Specialist

Overview

A Senior Accounts Receivable Specialist is responsible for verifying and posting routine and complex payments received from customers accurately and promptly. This role involves working with various financial institutions and posting systems, processing adjustments, refunds, and performing account reconciliations.

Hours of operation: 10:00 AM to 7:00 PM EST

Responsibilities

• Ensure payments received from customers are applied accurately and promptly to accounts according to service level objectives (SLOs).
• Process and record all payment types, including ACH, wires, and lockbox activity.
• Reconcile payment discrepancies by collaborating with Receivables, Customer Service, and other internal teams to resolve posting issues or misapplied payments without disrupting customers.
• Process adjustments, write-offs, and refunds.
• Research accounting processes, including reconciling discrepancies between bank accounts and system data.
• Support the Team Leader in creating, maintaining, and executing processes and procedures that incorporate controls to mitigate financial risk while emphasizing efficiency, timeliness, and accuracy.
• Monitor shared inboxes to research inquiries and communicate findings to internal teams, ensuring correspondence meets established turnaround times.
• Participate in ad hoc projects to assist the Team Leader and other internal stakeholders.
• Train other Accounts Receivable Specialists.
• Maintain advanced knowledge of systems and processes across multiple lines of business.
• Partner with Quality Assurance to maintain robust and efficient process documentation.

Requirements

• Bachelor’s degree or a minimum of 3 years of related work experience.
• Strong accounting, analytical, and problem-solving skills.
• Advanced knowledge of PC-based application software, with an emphasis on Google Sheets.
• Ability to drive process improvements and innovation, demonstrate in-depth knowledge of industry trends, and actively mentor others.
• Excellent time management, prioritization, goal setting, planning, and work scheduling skills.
• Demonstrated project management capabilities with the ability to complete work on schedule.
• Advanced attention to detail.
• Must successfully pass a background investigation.
• Motivated self-starter with effective written and verbal communication skills.
• Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.

Compensation & Benefits

• Pay range: $23.30 - $26.30 per hour.
• Actual pay will vary based on qualifications, skills, competencies, and proficiency.
• Compensation includes base pay plus eligibility for quarterly or annual bonuses for non-sales roles.
• Comprehensive benefits package including health, dental, and vision insurance; retirement savings plan; paid time off; health savings and flexible spending accounts; life and disability insurance; tuition reimbursement; and more.

Location

• Hours of operation: 10:00 AM to 7:00 PM EST