Sr. Accounts Receivable Specialist

Overview

A Senior Accounts Receivable Specialist verifies and posts routine and complex customer payments accurately and on time. This role works with multiple financial institutions and payment-posting systems, processes adjustments and refunds, and performs account reconciliations as needed.

Shift requirement: Monday–Friday: 10:00am–7:00pm ET

Responsibilities

• Ensure customer payments are applied accurately and promptly to accounts, aligned with SLOs.
• Process and record all payment types, including ACH, wires, and lockbox activity.
• Reconcile payment discrepancies by partnering with Receivables, Customer Service, and other internal stakeholders to resolve misapplied payments or posting issues promptly with no customer disruption.
• Process adjustments, write-offs, and refunds.
• Research accounting process issues, including reconciling discrepancies in bank accounts against system data.
• Support the Team Leader in creating, maintaining, and executing processes and procedures that incorporate controls to mitigate financial risk while emphasizing efficiency, timeliness, and accuracy.
• Monitor shared inboxes to research inquiries and communicate findings to internal teams, ensuring correspondence meets established turnaround times.
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes, aiming to scale operations, reduce manual reliance, and mitigate operational risks.

Additional responsibilities:

• Participate in ad hoc projects supporting the Team Leader and other internal stakeholders.
• Train other AR Specialists.
• Maintain advanced knowledge of systems and processes across multiple lines of business.
• Partner with Quality Assurance to maintain robust, efficient process documentation.
• Perform other duties as assigned.

Requirements

• Shift requirement: Monday–Friday: 10:00am–7:00pm ET
• Bachelor’s degree or a minimum of 3 years of related work experience.
• Robust accounting, analytical, and problem-solving skills.
• Advanced knowledge of PC-based application software, with an emphasis on Google Sheets.
• Demonstrated ability to drive process improvements and innovation, with in-depth knowledge of industry trends.
• Demonstrated ability to mentor others while pursuing advanced expertise.
• Strong time management, prioritization, goal setting, planning, work scheduling, and project management skills; ability to drive work to completion on schedule.
• Advanced attention to detail.
• Must successfully pass a background investigation.

Preferred Qualifications

• Motivated self-starter with effective written and verbal communication skills.
• Enthusiasm for automation, AI, and emerging technologies, with interest in applying them to business processes.

Compensation & Benefits

• Pay Range: $23.30 - $26.30
• Base pay range reflects the anticipated low and high end; actual pay varies based on qualifications, skills, competencies, and proficiency.
• Benefits include health, dental, and vision insurance; retirement savings plan; paid time off; health savings account; flexible spending accounts; life insurance; disability insurance; tuition reimbursement; and more.
• Non-sales roles may be eligible for a quarterly or annual bonus based on role and applicable plan.