Sr. Accounts Receivable Specialist

Overview

This Senior Accounts Receivable Specialist role is responsible for verifying and posting routine and complex payments received from customers in an accurate and timely manner. The position works with various financial institutions and posting systems and may process adjustments, refunds, and account reconciliations.

Schedule requirement: Monday-Friday, 10:00am–7:00pm ET

Responsibilities

• Ensure customer payments are applied accurately and promptly to accounts in line with SLOs.
• Process and record all payment types, including ACH, wires, and lockbox activity.
• Reconcile payment discrepancies by partnering with Receivables, Customer Service, and other internal stakeholders to resolve misapplied payments or posting issues promptly, minimizing customer disruption.
• Process adjustments, write-offs, and refunds.
• Conduct research on accounting processes, including reconciling bank account discrepancies against system data.
• Support the Team Leader in creating, maintaining, and executing processes and procedures with controls that mitigate financial risk while maintaining efficiency, timeliness, and transaction accuracy.
• Monitor shared inboxes to research inquiries, respond to internal teams, and ensure correspondence meets established turnaround times.
• Identify opportunities to integrate AI and automation into operational processes to drive scale, reduce reliance on manual work, and mitigate operational risks.

Additional Responsibilities

• Participate in ad hoc projects supporting the Team Leader and other internal stakeholders.
• Train other AR Specialists.
• Maintain advanced knowledge of systems and processes across multiple lines of business.
• Partner with Quality Assurance to maintain robust, efficient process documentation.

Required Qualifications

• Must be able to work the following shift: Monday-Friday, 10:00am–7:00pm ET
• Bachelor’s degree or a minimum of 3 years of related work experience.
• Strong accounting, analytical, and problem-solving skills.
• Advanced knowledge of PC-based application software, with an emphasis on Google Sheets.
• Ability to drive process improvements and innovation; demonstrates in-depth industry knowledge; mentors others while continuing to build advanced expertise.
• Excellent time management, prioritization, goal setting, planning and work scheduling skills, and demonstrated project management capability with the ability to drive work to completion on schedule.
• Advanced attention to detail.
• Must successfully pass a background investigation.

Preferred Qualifications

• Motivated self-starter with effective written and verbal communication skills.
• Interest in automation, AI, and emerging technologies, with a desire to apply them to business processes.

Compensation & Benefits

• Pay Range: $23.30 - $26.30
• Actual pay may vary based on qualifications, skills, competencies, and role proficiency.
• Benefits may include health, dental, and vision insurance; retirement savings plan; paid time off; health savings account; flexible spending accounts; life insurance; disability insurance; tuition reimbursement; and more.

Location

Not specified in the provided description.