Sr. Collections Strategy Manager

Overview

This role sits at the intersection of analytics, technology, and deep collections domain expertise. You will translate consumer and portfolio signals into multidimensional, tech-enabled collection strategies across email, SMS, dialing, and digital self-service channels. Reporting to the Senior Director of Business Planning, you will design, launch, and optimize strategies to boost liquidation, drive payment conversion, and improve operational performance.

Responsibilities

• Own strategy end-to-end: Lead collections strategy initiatives from initial opportunity identification through design, testing, launch, and ongoing optimization.
• Design multi-channel treatments: Determine contact timing, frequency, treatment sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels.
• Bridge strategy and execution: Translate strategic concepts into actionable business requirements and clear business cases for Product, Engineering, and Operations teams.
• Drive cross-functional momentum: Partner across Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to move initiatives into production without relying on formal authority.
• Optimize key metrics: Monitor delivery, engagement, payment conversion, and payment plan break rates to improve client scorecard performance and recovery outcomes.
• Leverage modern AI & analytics: Use AI tools to accelerate hypothesis development, research, and strategy design while building repeatable testing frameworks.

Requirements

• Collections leadership experience: 8+ years in consumer finance or lending, including 5+ years specializing in consumer debt collections and collections strategy.
• Strategic and analytical skills: Strong understanding of collection levers, prioritization instincts, and a proven record of improving recovery metrics through channel optimization and segmentation.
• Collaborative influence: Ability to frame complex problems, build evidence-based business cases to secure product prioritization, and align cross-functional teams.
• Compliance awareness: Working knowledge of regulatory frameworks including FDCPA, Regulation F, and TCPA to design effective and compliant strategies.
• Tech and AI literacy: Familiarity with champion/challenger testing; comfort using AI tools; experience with SQL/BI platforms (Looker, Tableau) and Jira.

Preferred Qualifications

Not specified.

Compensation & Benefits

• Base salary (U.S.-based hires): $145,000 - $175,000 per year.
• Base salary range depends on the geographic labor market for the employee’s primary work location and other factors such as relevant skills, experience, and qualifications.
• U.S. Geo Tier examples:
  • Tier 1: San Francisco, New York City, Boston
  • Tier 2: Austin, Denver, Phoenix
  • Tier 3: Kansas City, Jacksonville, Indianapolis

Benefits include:

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave; volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide

Location, Remote Work, and Travel Expectations

• Supports a global, cross-functional business and operates primarily in a Remote-First environment.
• Flexibility outside standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
• This role primarily involves computer-based work, extended periods at a computer, participation in virtual meetings, and use of standard office technology.
• Reasonable accommodations will be considered to enable individuals to perform essential functions.
• Maintaining a reliable internet connection and a professional work environment is expected.
• Ability to protect confidential company, employee, customer, and business information while working outside of a company office is required.

Equal Opportunity

The employer is an equal opportunity employer. The organization promotes and values a diverse and inclusive team and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Privacy

Personal information is collected for employment purposes. The employer does not sell personal information. Information is provided by the applicant and/or collected as part of the employment process.