Overview
This role involves managing two interconnected functions that govern deal structuring, approval, and commission payouts. The Senior Commissions & Order Operations Manager will build and run a deal desk process, establish approval workflows, manage order form standards, and oversee the end-to-end commissions cycle to ensure accurate and timely payments.
Responsibilities
Deal Structure & Approval Governance
- Design and implement a scalable deal desk process for standard, non-standard, and enterprise deal structures
- Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
- Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
- Create and maintain deal desk SLAs, escalation paths, and exception handling documentation
Quote-to-Cash & Revenue Operations Support
- Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before deal close
- Partner with Finance on revenue recognition inputs, billing data quality, and bookings attainment reporting
- Own the handoff protocol between Sales close and Finance/Billing to reduce rework and booking errors
- Collaborate with SalesOps and RevOps systems to improve automation across deal intake and close workflows
Commission Operations & Accuracy
- Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly basis
- Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
- Finalize commission data for payroll processing; maintain SOX-compliant controls
- Investigate and resolve commission disputes in a documented, timely manner; report trends to leadership
Plan Design & Cross-Functional Partnership
- Support annual incentive plan design alongside Finance, Sales, and HR
- Provide data-backed recommendations on compensation structures and deal economics
- Act as a trusted partner to Sales, Finance, Legal, and Payroll, bridging deal structure and sales reward
- Build and maintain comprehensive process documentation across both functions
Requirements
- 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
- Proven deal desk experience, including order form management and approval governance
- Experience managing sales commissions end-to-end (calculation, disputes, accruals)
- Experience with commission platforms such as Spiff, CaptivateIQ, or Xactly
- Advanced Salesforce fluency including opportunity data, CPQ, and reporting
- Strong process design instincts with the ability to build from scratch with minimal structure
- Excellent cross-functional communication and stakeholder management skills
- Experience at a B2B SaaS or technology company with subscription and/or consumption billing
- Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)
Compensation & Benefits
- Base pay range: $150,000 - $165,000
- Healthcare coverage including dental and vision for employees and their families
- Competitive compensation and 401(k) plan
- Restricted Stock Unit (RSU) grants for full-time employees
- Employee Stock Purchase Plan (ESPP)
- Flexible vacation policy
- Maternity and paternity leave
- MacBook Pro provided plus a stipend to personalize your workstation
- Childcare bonus
- Fertility treatment and support
- Learning and development programs
- Commuter benefits
Location
Not specified in the original description.