Sr. Commissions & Order Operations Manager

Overview

A well-established company in the cloud storage industry is seeking a Senior Commissions & Order Operations Manager. The organization specializes in object storage services, enabling efficient management of large data volumes. Founded in 2007, it serves over 500,000 customers across 175 countries, managing more than three billion gigabytes of data. The company has grown significantly, including a Nasdaq IPO and generating over $100 million in revenue.

Responsibilities

• Design and implement a scalable deal desk process accommodating diverse deal structures
• Establish and enforce approval workflows in collaboration with Legal, Finance, and Sales leadership
• Manage order form templates, version control, and field standards within Salesforce/CPQ
• Develop and maintain SLAs, escalation paths, and documentation for exceptions
• Ensure accurate capture of opportunity data prior to deal closure
• Collaborate with Finance on revenue recognition and billing data quality
• Oversee the handoff process between Sales closure and Finance/Billing teams
• Enhance automation of deal intake and close workflows alongside SalesOps and RevOps
• Calculate, validate, and distribute commission and incentive payouts on a regular basis
• Administer the commission platform and maintain plan configurations
• Finalize commission data for payroll processing and maintain SOX-compliant controls
• Investigate and resolve commission disputes promptly, documenting trends
• Support annual incentive plan design in partnership with Finance, Sales, and HR
• Provide data-driven recommendations on compensation and deal economics
• Serve as a liaison among Sales, Finance, Legal, and Payroll teams
• Create and update comprehensive process documentation for both deal desk and commissions functions

Requirements

• 7 to 10+ years of experience in Revenue Operations, Sales Operations, or Finance Operations
• Proven expertise in deal desk management and approval governance
• Experience managing end-to-end sales commissions including calculations and dispute resolution
• Familiarity with commission platforms such as Spiff, CaptivateIQ, or Xactly
• Advanced proficiency in Salesforce, CPQ, and reporting tools
• Strong ability to design processes and build systems from minimal existing structure
• Excellent communication and stakeholder management skills
• Experience in B2B SaaS or technology companies with subscription or consumption billing models
• Exposure to CPQ tools like Salesforce CPQ or DealHub

Compensation & Benefits

• Base salary range: $150,000 - $165,000
• Healthcare coverage including dental and vision for employees and their families
• Competitive compensation package with 401(k) plan
• Restricted Stock Unit (RSU) grants for full-time employees
• Employee Stock Purchase Plan
• Flexible vacation policy
• Paid maternity and paternity leave
• MacBook Pro and stipend for workstation personalization
• Childcare bonus
• Fertility treatment and support
• Learning and development programs
• Commuter benefits

Location

This is a remote position with no specific geographic restrictions mentioned.

Equal Opportunity Statement:
The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.