Sr. Director of Billing

Overview

This role leads the billing function, reporting to the SVP, Corporate Controller, and serves as a day-to-day partner on billing matters. The position owns billing timeliness and accuracy across all customers, products, and billing models, clears the unbilled backlog, and leads a team of roughly 20 people. This is a build and transformation role—there is no defined billing cadence today, significant billing problems and technical debt exist, and cross-system reconciliation issues require sustained remediation.

Responsibilities

• Establish key performance indicators (KPIs) for the billing team, including:
  • Invoice timeliness (days from billable event to invoice)
  • Billing accuracy and error/rework rate
  • Aged unbilled balance and aging
  • On-time billing percentage
  • Credit-memo and rebill volume
  • Backlog burn-down
• Stand up dashboards and a weekly reporting cadence visible to the team, Finance leadership, and the business.
• Manage the team to measurable results:
  • Set individual targets
  • Hold regular one-on-one meetings
  • Conduct data-grounded performance reviews
  • Define consequences and rewards tied to results to prevent delays/errors from being discovered after invoices are already wrong
• Create and institutionalize end-to-end process documentation and standard operating procedures for a defined billing cadence, covering every billing model, including:
  • Fulfillment-driven
  • Contract and schedule-driven
  • BluLogix
  • State contracts
• Define and maintain a billing calendar and control framework so invoicing follows documented contract terms and schedules rather than tribal knowledge or fulfillment status.
• Take ownership of a significant backlog of unbilled amounts and ensure customer billings are reflected in NetSuite (billing cannot run in advance of fulfillment), driving the backlog down and preventing it from rebuilding.
• Own billing timeliness and accuracy across all customers, products, and billing models, and build a strategy to reduce aged unbilled while sustaining improvement.
• Own the exception and dispute workflow, defining how billing errors, holds, and disputed invoices are routed, tracked, corrected, and escalated to ensure resolution once rather than repeated follow-up.
• Lead, develop, and set direction for the billing team of roughly 20 (including two direct reports):
  • Create clear ownership and expectations
  • Coach and address performance gaps
  • Build depth so billing runs reliably without heroics or single points of failure
• Assess whether staffing levels and roles are aligned to current needs, and make structural/role/headcount changes as required.
• Partner with Business Operations, Sales, Sales Operations, Credit, and IT and Systems to fix upstream root causes, including:
  • Order setup
  • Fulfillment accuracy
  • Contract terms
  • SKU governance
  • System configuration
• Lead improvements to reduce manual workarounds by shifting to contract-term-driven billing schedules in NetSuite.
• Work with Finance IT to untangle technical debt, integration gaps, and data-flow issues across NetSuite, Salesforce, and BluLogix, including:
  • Fulfillment gating of non-equipment billing
  • SKU mismatches
  • Unreliable NetSuite to BluLogix synchronization
  • Sequencing fixes into a realistic, achievable roadmap
• Personally manage the largest, most complex accounts and toughest billing exceptions, including difficult reconciliations and customer-facing billing conversations.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Demonstrate comfort adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Qualification Requirements

• Bachelor’s degree in Accounting, Finance, or Business, or equivalent related experience.
• 10+ years in B2B billing or order-to-cash, including 5+ years leading billing teams and experience managing through supervisors or managers.
• Experience leading billing at a company of comparable scale (roughly $500M+ in revenue), multi-entity, with high invoice volume and contract complexity.
• Demonstrated success building or turning around a billing operation and improving billing timeliness, accuracy, and aged unbilled.
• Experience as a core stakeholder in an ERP or billing-system implementation, migration, or major process re-engineering.
• Experience in technology, IT services, telecom, or a comparable B2B services environment; multi-subsidiary billing, M&A, and systems-integration experience preferred.
• Proven success building performance-management frameworks, key performance indicators, and reporting, with a data-driven instinct to hold self and others accountable.
• Proven ability to author and institutionalize process documentation, standard operating procedures, and billing-cadence controls.
• Controllership fluency, including how billing drives revenue recognition under ASC 606, deferred revenue, unbilled accounts receivable, month-end close, external audit, and SOX-grade controls.
• Hands-on proficiency with NetSuite and billing platforms including BluLogix, Salesforce CPQ, or comparable subscription and contract billing systems.
• Strong command of contract-driven, usage, and subscription billing models, SKU and catalog governance, and billing-related tax implications.
• Strong familiarity with emerging AI tools used across analysis, reporting, reconciliation, process documentation, automation, and operational effectiveness.
• A player-coach mindset—willing to set strategy and personally work the toughest accounts and exceptions.
• Direct, credible, and steady communication in difficult customer and internal conversations.
• Ability to develop people, address performance gaps, build team depth, and raise performance across the function.
• Ability to lead cross-functional process change and influence upstream teams without direct authority.

Preferred Qualifications

• Experience in technology, IT services, telecom, or a comparable B2B services environment.
• Multi-subsidiary billing, M&A, and systems-integration experience preferred.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans; Health Savings Account (HSA) and Flexible Spending Accounts (FSAs); disability and life insurance; and a 401(k) with company match.
• Unlimited PTO, paid company holidays, hybrid/remote work, and paid bonding leave for eligible employees.
• Employee discounts and access to an Employee Assistance Program (EAP).
• Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.

Location

Remote. Duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel: Yes

Additional Information

• Offers of employment are contingent upon successful completion of a comprehensive background check.
• Equal Opportunity Employer.