Sr. Tax Analyst

Overview

This role supports enterprise-level hospitality customers with complex, high-liability indirect tax compliance across multiple jurisdictions. The position focuses on accurate, on-time multi-jurisdiction filings, risk mitigation, and serving as a primary compliance point of contact for assigned customers.

Responsibilities

• Own end-to-end preparation and filing of multi-jurisdiction indirect tax returns, ensuring 100% on-time submission aligned to SLAs.
• Serve as the primary compliance contact for assigned enterprise customers.
• Analyze transactional data to identify discrepancies or filing risks prior to submission.
• Complete month-end reconciliations to align reported liability with customer expectations.
• Resolve advanced customer inquiries and tax notices with minimal supervision.
• Execute quality assurance reviews related to tax content and jurisdictional updates.
• Improve cycle time, accuracy, and scalability through process and technology enhancements.
• Collaborate cross-functionally to strengthen compliance execution and customer experience.

Requirements

• Bachelor of Science in Accounting or Finance.
• 1–3 years of experience in indirect tax (Sales & Use, Communications, Lodging, or similar).
• Experience with multi-jurisdiction tax filings.
• Strong analytical skills and intermediate proficiency in Microsoft Excel.
• Demonstrated ability to manage deadlines in a high-volume environment.
• Strong written and verbal communication skills.
• Proven application of AI tools to improve efficiency, accuracy, or customer experience.

AI Expectations

• Bring applied AI expertise to meaningfully improve case management and compliance workflows.
• Elevate how AI is used across the team to improve resolution speed, accuracy, and scalability.
• Leverage AI tools to accelerate month-end reconciliation and filing cycles.
• Draft executive-level communications using AI while applying professional judgment.
• Use AI to summarize customer issues and actions.
• Quantify measurable impact (e.g., reduced review hours or improved on-time filing rates).
• Implement at least one AI-enabled workflow enhancement within the first 12 months.
• Apply AI responsibly in alignment with security standards.
• Share AI best practices to elevate team productivity.

Bar Raiser Expectations

• Raise standards for case ownership, resolution quality, and customer communication.
• Improve team capability through knowledge sharing, documentation, and peer support.
• Reduce repeat issues by identifying root causes and improving processes.
• Increase efficiency by simplifying workflows and eliminating unnecessary rework.
• Improve customer outcomes through clearer communication and faster resolution.
• Leave processes, documentation, and team performance stronger than found.
• Use data and AI to improve execution quality.
• Elevate peer performance through knowledge sharing.

12-Month Success Signals

• Independently manage assigned enterprise customers with minimal escalation.
• Achieve consistent 100% on-time filing performance.
• Maintain high accuracy rates with reduced rework or notice volume.
• Implement at least one documented AI-driven workflow improvement.
• Reduce manual review time per filing cycle while maintaining quality.
• Demonstrate strong working knowledge of AvaTax and Returns Console.
• Successfully onboard smaller new customers independently.

Compensation & Benefits

• Paid time off.
• Paid parental leave.
• Bonuses (many employees are eligible).
• Health and wellness benefits vary by location but generally include private medical, life, and disability insurance.

Location

• Benefits vary by location.