Sr. Tax & Compliance Analyst II

Overview

This role is for a senior-level indirect tax analyst to support Premium Returns for Communications (PRS) customers with highly complex compliance needs. The analyst serves as the primary point of contact for an assigned portfolio, owns the end-to-end filing lifecycle, and leads process improvement and automation initiatives to raise quality and efficiency across the team. Success requires deep multi-jurisdiction communications tax expertise, strong analytical and problem-solving skills, and demonstrated AI fluency applied to tax compliance work.

Responsibilities

• Own end-to-end preparation, review, and filing of complex, multi-jurisdiction communications tax returns (state, local, federal, and regulatory obligations such as USF, E911, FUSF, PUC) for assigned customer portfolios, meeting on-time performance aligned to SLAs.
• Serve as the primary compliance contact for assigned customers using PRS products, handling advanced questions and escalations with minimal supervision.
• Analyze transactional and configuration data across AvaTax, Returns Console, and source systems to identify discrepancies, filing risks, and root causes before submission.
• Design and continuously improve PRS workflows (data ingestion, validation, approvals, filing, archiving) to reduce manual effort, rework, and notice volume.
• Perform and improve month-end reconciliations and variance analysis to align reported liability with customer expectations.
• Engage state, local, and federal jurisdictions on behalf of customers to resolve complex compliance issues, notices, and exceptions.
• Participate in QA/UAT for new forms, filing automation, and PRS Returns Console features; provide clear, risk-based compliance feedback.
• Collaborate cross-functionally with Product, Engineering, Onboarding, Professional Services, and CX to strengthen compliance execution and the PRS experience.
• Mentor and coach junior analysts on complex jurisdictions, PRS best practices, customer communication, and AI-enabled workflows.

Requirements

• Bachelor’s degree in Accounting, Finance, Tax AND 7+ years of hands-on practical experience in multi-jurisdiction indirect tax compliance — both are required (a degree alone or experience alone is not sufficient).
• Proven experience preparing and filing complex, multi-state communications tax returns, including exposure to federal and state regulatory obligations such as USF, E911, FUSF, and PUC filings.
• Demonstrated knowledge of communications-specific tax complexity, including multi-jurisdiction rate structures, exemption management, and telecom billing configurations.
• Advanced proficiency in Microsoft Excel (e.g., VLOOKUP/XLOOKUP, INDEX/MATCH, PivotTables, Power Pivot or similar) and ability to analyze large, complex datasets.
• Experience working across multiple systems and tools (e.g., AvaTax for Communications, Returns Console/ARA, ERP or billing platforms, CSV/API extractors) with the ability to troubleshoot data and configuration issues end-to-end.
• Strong analytical, research, and problem-solving skills; ability to operate calmly and methodically under strict filing deadlines.
• Excellent written and verbal communication skills, including the ability to explain complex tax and system topics clearly to non-experts.
• Demonstrated ability to manage competing priorities and deadlines in a high-volume environment while maintaining quality.
• Proven application of AI tools in a professional context to improve efficiency, accuracy, or customer experience (e.g., analysis, summarization, drafting, documentation) — required.

Preferred Qualifications

• Demonstrated success independently managing a portfolio of complex, multi-jurisdiction PRS customers with minimal escalation.
• Documented examples of AI-driven workflow enhancements or process improvements adopted by the broader team.

Compensation & Benefits

• Total Rewards including a compensation package and paid time off.
• Paid parental leave.
• Many employees are eligible for bonuses.
• Health & wellness benefits vary by location and generally include private medical, life, and disability insurance.

Location

Benefits vary by location; location details are not specified in the posting.

Equal Opportunity Employer

The organization provides consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. Reasonable adjustments are available during the recruitment process upon request.