Supervisor, Billing Operations

Overview

This is a remote role based in Mexico City, Mexico.

The organization is seeking an experienced Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications for sales teams and customers. You will work closely with Deal Operations, Revenue Accounting, Collections, and Sales to ensure smooth contract execution and issue resolution.

You will directly lead and support an operational team based in Mexico while collaborating cross-functionally with global counterparts across the United States, Ireland, and India.

Responsibilities

• Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.
• Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs.
• Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for internal stakeholders and external customers.
• Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.
• Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy.
• Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews.
• Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations.
• Onboard, train, and mentor team members to maintain high operational standards across the team.

Requirements

• 5+ years of experience in a billing operations role.
• Experience with Salesforce Revenue Cloud Billing.
• Experience supporting team members from a supervisory standpoint.
• Excellent communication skills for internal and external stakeholders.
• Proficiency in Excel.
• Strong attention to detail.
• Ability to prioritize and multitask throughout high volume order processing.
• Ability to identify, analyze, and resolve issues independently.
• Collaborative working style and experience working cross-functionally.
• Ability to support flexible timezone meetings periodically.
• Excellent written and verbal communication skills in English.

Preferred Qualifications

• Experience working in the SaaS/technology industry.
• Experience working with an international team.
• Knowledge of and experience with SOX controls.
• Experience with Zuora.

Compensation & Benefits

Competitive pay and generous time off, plus ample parental and wellness leave, healthcare, and a retirement savings program. Benefits vary by location.

Location

Remote, based in Mexico City, Mexico.

Travel

Approximately 5% travel is anticipated to connect in person in a meaningful way.

Additional Hiring Information

• Remote-first: while primarily remote, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
• Hiring decisions are made by real team members; AI may be used to help make the hiring process efficient.

Equal Opportunity

The organization is an equal opportunity employer and considers applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics. Applicants with criminal histories are considered in accordance with applicable federal, state, and local law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The organization participates in the E-Verify program in certain locations as required by law.