Supv Payroll Production SSC

Overview

This role supports Human Resources in a highly visible position focused on turning HR strategy into coordinated, measurable action. You will connect HR Delivery leaders, HR Business Partners, Centers of Excellence, and business stakeholders while building plans, governance, and operating rhythms to drive key people initiatives forward with clarity and accountability.

You will lead the payroll and timekeeping operations function, ensuring associates are paid accurately and on time, serving as a trusted escalation point for complex issues, and partnering with teams to strengthen service delivery through continuous improvement.

Responsibilities

• Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination.
• Manage time and attendance operations, including data collection, historical edits, reporting, training, and service ticket resolution.
• Ensure payroll service levels are met by resolving ServiceNow tickets, escalations, associate inquiries, and time-sensitive issues accurately and promptly.
• Execute off-cycle payroll, on-cycle edits, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print files.
• Manage manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activity, and specialized payments.
• Audit and balance payroll and timekeeping inputs, review quality-control results, maintain records, and support SOX, internal, and external audits.
• Track payroll overpayments, support third-party collections, reconcile Netpay and Money Network accounts, and partner with Accounting as needed.
• Monitor payroll law changes, update procedures, train teams on new requirements, and identify process improvements across payroll services.

Requirements

• Bachelor’s degree in business, Finance or equivalent work experience
• 5+ years of payroll and/or time and attendance work experience
• Previous hands-on experience using Oracle Fusion Cloud HCM and/or UKG Pro/Kronos for payroll or timekeeping activities
• Experience using Microsoft Excel, Outlook, and Word in a business environment

Preferred Qualifications

• Payroll or Human Resources experience
• Certified Payroll Professional (CPP) certification
• Experience using ServiceNow to manage payroll or HR service requests
• Experience supervising, coaching, or training payroll support professionals

Compensation & Benefits

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs, and more

The salary range represents the expected compensation for this role at the time of posting. Specific base pay may be influenced by a variety of factors including the candidate’s experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses or other forms of variable compensation.