Tax Operations Advocate

Overview

This role supports the Tax Operations function, ensuring customer payroll tax operations run smoothly and accurately. Work is hands-on and process-focused, with an emphasis on research, analysis, and first-principles problem solving.

Responsibilities

• Process and file customer tax payments accurately and on time using various technology platforms.
• Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations.
• Proactively troubleshoot and resolve issues, identify root causes, and implement preventative measures.
• Continuously improve existing processes to enhance efficiency, including identifying where AI can be leveraged to drive improvements.
• Provide exceptional customer service and support to ensure customers’ tax needs are met.
• Investigate and solve process errors to help prevent future issues.
• Act as a liaison with tax agencies and internal teams to ensure accurate customer representation.
• Provide data-driven insights and recommendations for process and strategy improvements.
• Build and implement scalable operational processes, including identifying opportunities to apply AI where it adds clear value.

Requirements

• 1+ years of experience in operations or payroll, ideally in a fast-paced environment. Tax filing experience is not required, but familiarity with payroll processes is helpful.
• Customer-first mindset and solutions-oriented service.
• Strong problem-solving skills and an improvement-oriented mindset that challenges the status quo and drives process optimization.
• Strong organizational skills: manage multiple tasks, prioritize effectively, and stay comfortable navigating ambiguity.
• Strong teamwork and collaboration skills, with excellent written and verbal communication.
• Ability to quickly learn and adopt new software and tools, including AI-powered platforms that streamline workflows and improve efficiency.
• Working knowledge of Excel required.
• Familiarity with AI tools (for automation, data analysis, or process improvement) is a plus.

Preferred Qualifications

• Proficiency and familiarity with AI tools (for automation, data analysis, or process improvement).

Compensation & Benefits

• Cash compensation: $23.50/hr to $27.42/hr in Denver & most major metro locations.
• Cash compensation for Los Angeles: $24.36/hr to $28.42/hr.
• Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

All full-time employees receive competitive base pay, benefits, and equity (RSUs). Offer amounts are determined by role, level, and location.

Location

• Office locations in Denver, San Francisco, and New York City.
• Employees based in these locations are expected to work from the office on designated days approximately 2–3 days per week (or more depending on role).
• San Francisco office expectations include both the San Francisco and San Jose metro areas.
• Office expectations also apply to all Symmetry roles (a subsidiary) with a physical office in Scottsdale.
• When approved to work from a location other than a company office, a secure, reliable, and consistent internet connection is required, including on non-office days for hybrid employees.

Equal Opportunity

The employer is an equal opportunity employer and does not discriminate in hiring or employment decisions based on protected characteristics. Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans in the job application process, consistent with applicable law.