Tax Operations Advocate

Overview

This role supports tax operations by ensuring payroll tax processes run smoothly and by providing exceptional customer outcomes. The Tax Operations team processes and files tax payments and filings on behalf of customers, troubleshoots issues, and works with internal teams and tax agencies to improve accuracy and efficiency.

Responsibilities

• Process and file customer tax payments accurately and on time using various technology platforms.
• Collaborate with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations.
• Proactively troubleshoot and resolve issues, identifying root causes and implementing preventative measures.
• Continuously improve existing processes and enhance efficiency, including identifying opportunities to leverage AI.
• Provide exceptional customer service and support to ensure customers’ tax needs are met.
• Investigate and solve process errors to help prevent future issues.
• Serve as a liaison with tax agencies and internal teams to ensure accurate customer representation.
• Provide data-driven insights and recommendations for process and strategy improvements.
• Build and implement scalable operational processes, including opportunities to apply AI where it adds clear value.

Requirements

• 1+ years of experience in operations or payroll, ideally in a fast-paced environment; tax filing experience is not required, but familiarity with payroll processes is helpful.
• Customer-first mindset with a passion for providing excellent, solutions-oriented service.
• Strong problem-solving skills and an improvement-oriented mindset that challenges the status quo.
• Strong organizational skills: able to manage multiple tasks, prioritize effectively, and stay comfortable navigating ambiguity.
• Strong teamwork and collaboration skills, with excellent written and verbal communication.
• Ability to quickly learn and adopt new software and tools, including AI-powered platforms that streamline workflows and improve efficiency.
• Working knowledge of Excel required; proficiency and familiarity with AI tools (e.g., for automation, data analysis, or process improvement) are a plus.

Compensation & Benefits

• Cash compensation: $23.50/hr to $27.42/hr in Denver & most major metro locations; $24.36/hr to $28.42/hr for Los Angeles.
• Final offer amounts are determined by multiple factors including candidate location, experience, and expertise, and may vary from the ranges listed above.
• Full-time employees receive competitive base pay, benefits, and equity (RSUs). Offer amounts are determined by role, level, and location.

Location

• Physical offices in Denver, San Francisco, and New York City.
• Employees based in those locations are expected to work from the office on designated days approximately 2–3 days per week (or more depending on role).
• San Francisco office expectations include both the San Francisco and San Jose metro areas.
• When approved to work from a location other than a company office, a secure, reliable, and consistent internet connection is required, including on non-office days for hybrid employees.
• The same office expectations apply to subsidiary roles based in Scottsdale.

Equal Opportunity

Equal opportunity employer. Hiring and employment decisions are made without discrimination based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Qualified applicants with criminal histories may be considered consistent with applicable federal, state, and local law. Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans.

Privacy & Security

Personal information collected and processed as part of the application is subject to the organization’s Applicant Privacy Notice.