Team Lead, Collections

Overview

This role involves leading the Accounts Receivables (AR) team to ensure accurate and timely processing of claims, including denials, and maximizing cash flow. The position supports the financial health of the organization through effective management of outstanding receivables and process optimization.

Responsibilities

• Monitor aging reports and follow up on past-due accounts to improve cash flow.
• Coordinate with the billing team to ensure insurance claims are accurate and submitted timely.
• Assist with training new AR representatives.
• Develop and implement strategies to increase revenue.
• Analyze AR metrics, Days Sales Outstanding (DSO), and other key performance indicators.
• Support internal and external audits by providing requested documentation and explanations.
• Audit weekly team member accounts for accuracy and identify training opportunities.
• Recommend and implement process improvements to enhance efficiency and accuracy in AR operations.
• Ensure compliance with company policies, accounting standards, and relevant regulations.
• Research resolutions for Local Coverage Determinations (LCD), National Coverage Determinations (NCD), and payer policy denials.
• Identify root causes of issues and recommend corrective actions.
• Perform other duties and projects as assigned.

Qualifications

• Bachelor's degree preferred, ideally in business administration, healthcare, or a related field.
• 3–5 years of experience in accounts receivable, with at least 1–2 years in a team lead role preferred.
• Strong knowledge of ICD-10-CM, CPT, HCPCS, Medicare, Medicaid, and Managed Care preferred.
• Familiarity with AR processes and billing systems preferred.
• Experience with GE Centricity and oncology billing is preferred.
• Proficiency in Microsoft Office, especially Excel.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service mindset with strong problem-solving skills.
• Ability to resolve customer issues calmly and professionally with diplomacy and tact.
• Ability to work independently with minimal supervision.
• Experience with Accounts Receivables related to IPA’s and Medi-Cal.
• Familiarity with credit analysis and risk assessment.

Role Expectations

• Lead in applying and teaching new processes and skills to accomplish a wide variety of assignments.
• Possess comprehensive knowledge in technical or specialty areas.
• Apply knowledge beyond own areas of expertise.
• Perform the most complex and technically challenging work within area of specialization.
• Anticipate potential problems and provide effective solutions for the team.
• Work independently to interpret and apply company procedures.
• Provide guidance to less experienced team members.
• May have team leader responsibilities without formal supervisory duties.

Compensation & Benefits

• Anticipated hourly range: $22.30 - $35.20 USD
• Bonus eligible: No
• Benefits include:
  • Medical, dental, and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401(k) savings plan
  • Access to wages before payday through flexible pay options
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-life resources
  • Paid parental leave
  • Healthy lifestyle programs

Location

Application window anticipated to close on 7/6/26. Candidates are encouraged to apply as soon as possible.

Equal Opportunity Statement

The organization encourages applications from candidates who are returning to work, people with disabilities, those without a college degree, and veterans. It supports an inclusive workplace that values diversity of thought, experience, and background. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.