Trade Operations Analyst

Overview

This role supports expansion of the organization’s TradFi business into new markets and products. You’ll help ensure operations keep pace by handling daily settlement and reconciliation, investigating product issues, and coordinating across internal teams so the organization can respond to users faster and focus on growth.

Responsibilities

• Handle daily settlement and reconciliation for TradFi products
• Investigate product issues end to end, working with Product Managers and engineers to identify root causes and implement fixes
• Manage listing and delisting of new tickers and stocks/funds
• Work with Customer Service on TradFi user issues, escalations, and feedback
• Coordinate with Treasury, Clearing, and regional teams on operational matters
• Analyze market and product data (including regional performance) and prepare reports on request
• Share recurring issues with VIP and Marketing teams

Requirements

• At least 1–2 years of TradFi experience (brokerage, equities, derivatives, or similar)
• Solid written and verbal communication skills, with comfort collaborating across functions
• Bilingual English/Mandarin required to coordinate with overseas partners and stakeholders
• Bachelor’s degree in business, finance, economics, or data (highly preferred)

Preferred Qualifications

• A risk mindset: careful, detail-oriented, and aware of downside before acting
• Interest/motivation for the industry (crypto experience not required)

Compensation & Benefits

• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Location

Remote-first / work-from-home (may vary depending on the nature of the role and team)