Overview
This role involves joining the organization’s HCM Managed Services team as a Payroll Specialist. The position is responsible for the accurate processing and reconciliation of payroll for UKG Pro clients, providing timely and accurate financial information while supporting day-to-day payroll operations.
Responsibilities
- Responsible for timely and accurate processing, audit, and related processes for clients, including special projects and quarter and year end audits; perform basic analysis and research related to payroll processing
- Assist the Team Lead and Manager in reconciling all inputs and outputs of payroll processing, ensuring all requirements are met
- Build trusted relationships with client contacts by delivering exceptional client service
- Identify areas of client dissatisfaction and escalate to the Team Lead and/or Payroll Manager
- Maintain awareness of client Service Level Agreements (SLAs) and execute work to meet their requirements
- Develop and maintain awareness of SOC 1 controls and ensure compliance at each task performed
- Set up and execute new payroll cycles, including any manual HR or Pay Data Entry
- Perform pre-calculation audits by running and analyzing reports and making necessary corrections based on findings
- Run variance reports and review payroll data accuracy, including individual transaction input
- Perform payroll balancing by running reports, investigating variances, and determining actions for variances
- Process prior period adjustments, including manual checks, stop payments, and reversals
- Assist clients in preparation for quarter/year-end processing
- Assist clients with annual enrollment, including testing and applicable end dating activities
Requirements
- Experience working with automated multi-corporation, multi-state payroll processing, including in-depth knowledge of payroll tax and accounting principles plus wage and hour laws
- Experience working with UKG
- Strong verbal and written client service skills
- Strong organizational skills with attention to detail and the ability to manage deadlines
- Proficiency using PC and MS Office applications, especially Word and Excel
- Highly motivated and team oriented, with the ability to collaborate effectively within cross-functional teams
- Human Resource and Payroll experience with a Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP) and/or Senior Professional in Human Resources (SPHR) preferred
- Associate's Degree in Business Administration or Accounting (or equivalent in education and experience)
Compensation & Benefits
- Not specified in the provided job description.
Location
- Remote full-time employment opportunities across the US and Canada.