Utility Billing Specialist

Overview

A leading provider of AI-driven property management technology is seeking a Utility Billing Specialist to join their ResidentUtility team. This role involves managing utility billing services for a portfolio of multifamily housing clients, ensuring timely and accurate billing and invoicing for residents.

Responsibilities

• Manage a portfolio of clients, overseeing the receipt, processing, and distribution of utility bills with accuracy and timeliness.
• Ensure monthly resident billing is completed accurately and on schedule.
• Follow standard operating procedures (SOPs) and execute necessary follow-ups.
• Coordinate with Utility Expense Management (UEM) team members to receive monthly utility bills promptly.
• Work with Utility Service Managers to meet client billing requirements.
• Provide customer support to residents regarding utility charge inquiries.
• Collaborate with team members on projects and audits related to ResidentUtility services.
• Assist colleagues as needed to support team objectives.
• Meet departmental metrics and key performance indicators (KPIs).

Minimum Qualifications

• Strong verbal and written communication skills.
• Ability to quickly learn and adapt in a dynamic environment.
• Basic computer proficiency, including experience with Microsoft Office, especially Excel.
• Ability to deliver high-quality results within strict deadlines.
• Excellent problem-solving skills and attention to detail.
• Self-motivated and able to work independently.
• Strong organizational skills to manage workload effectively.
• Ability to work collaboratively in a team environment.

Preferred Qualifications

• Experience in property management.
• Experience with utility billing or related utility services.

Compensation & Benefits

• Bonus target of 10% based on performance.
• Flexible work options including remote and hybrid arrangements.
• Generous vacation time and company recharge days.
• Comprehensive medical, dental, and vision insurance, including fertility benefits.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Employer-paid disability benefits.
• 401(k) or similar retirement plans with employer matching.
• Wellness programs including gym access, mental health resources, and employee assistance programs.
• Opportunities for community involvement through volunteer and charity programs.
• Employee discounts on cell phone plans and local services.
• Bi-annual employee swag distributions.

Location

Hiring is open in the following U.S. states:

• Exempt roles: Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois
• Non-Exempt roles: Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida

Equal Opportunity

The organization is committed to creating a diverse and inclusive workplace free from discrimination. Equal employment opportunity is provided regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other legally protected characteristics.

Additional Information

Artificial intelligence tools may be used to assist in parts of the hiring process, such as application review and resume analysis. However, final hiring decisions are made by human recruiters.