Utility Billing Specialist

Overview

This role is for a Utility Billing Specialist Accountant supporting residential properties across multiple U.S. markets. The position requires accuracy under tight deadlines, strong organization, and effective cross-functional communication.

The selected person will work remotely in the Philippines.

Responsibilities

• Manage utility accounts for assigned residential properties across multiple U.S. markets.
• Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.
• Communicate with utility providers (by phone, email, and online portals) to establish accounts and resolve billing issues.
• Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.
• Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.
• Verify available property funds, obtain required approvals, and process utility payments.
• Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.
• Investigate billing discrepancies, unusually high charges, and potential service issues.
• Track utility deposits, refunds, final bills, and account closeouts.
• Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.
• Maintain accurate records, follow up on unresolved issues, and proactively escalate concerns.
• Assist with process improvements and evolving utility management workflows.

Requirements

• Minimum one year of relevant experience in billing, utility management, or property management operations.
• Strong verbal and written English communication skills.
• Ability to make outbound calls to U.S. utility providers and resolve issues professionally.
• Experience reviewing invoices, tracking payments, and researching billing discrepancies.
• Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
• Proficiency with spreadsheets, email, and web-based applications.
• Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.

Preferred Qualifications

• Experience in U.S. residential property management or utility billing.
• Familiarity with AppFolio or similar property management software.
• Experience with utility account setup, transfers, tenant billbacks, or shared meter billing.
• Strong problem-solving and customer service skills.
• Dependability, initiative, adaptability, and consistent follow-through.

Compensation & Benefits

• Hourly Rate: $8.00 USD

Location & Work Schedule

• Remote work location: Philippines
• Shift: Monday - Friday, 12:00am PHT - 9:00am PHT
• Required equipment: a laptop, high-speed internet connection, and a dedicated home office space

Application Notes

• No phone calls or emails from recruiters or employment agencies.
• Do not contact with unsolicited services or offers.
• Candidates must apply directly.