Account Support Specialist

Overview

This full-time remote position is for an Account Adjustment Specialist responsible for managing inquiries and requests for account adjustments from insureds, brokers, and the internal contact center.

• Schedule: Monday–Friday, 7:00 AM–3:30 PM PST (Pacific hours)
• Employment: Full-time, remote employee position
• Compensation: $20–$22/hour (paid bi-weekly)
• Equipment: Equipment is not provided; candidates must supply their own

Responsibilities

• Process account adjustments in the Premium Billing System (PBS) with accuracy.
• Validate the accuracy of new account entries.
• Conduct daily internal audits to ensure timely and accurate funding and refunds.
• Handle returned checks, credit card chargebacks, and payment exceptions.
• Answer calls and process emails during peak times to maintain customer service standards.

Key Performance Indicators (KPIs)

• Email Processing: Ensure all department emails are processed daily.
• Task Handling: Track and optimize task completion to improve productivity.

Requirements

• Education: High school diploma required; college degree preferred.
• Experience: 0–3 years of related experience (insurance or insurance financing experience is a plus).
• Skills: Strong attention to detail, excellent communication, and proficiency with relevant software.

Preferred Qualifications

• College degree
• Insurance or insurance financing experience