Accounts Receivable Analyst

Overview

This role is based in Chicago, IL / Remote and focuses on managing Accounts Receivable (AR) balances. The AR Analyst establishes and maintains communication with customer departments that may affect customers’ payment status, proactively identifies and quantifies credit risk issues, and develops solutions to resolve them.

Responsibilities

• Review and analyze 1250+ dealer customer AR accounts by making collection inquiries and efforts via phone and email
• Proactively research billing discrepancies causing collection issues and make necessary corrections, including:
  • Processing cancellation requests
  • Issuing credits
  • Applying misapplied payments
  • Writing off debt when necessary
• Communicate with customers professionally throughout the collection process
• Work closely with Sales to escalate and communicate collection issues and the resolution
• Thoroughly document all contacts for each account
• Meet weekly, monthly, and quarterly collection goals for assigned accounts
• Prepare credits and/or billing corrections according to established company guidelines
• Manage AR accounts in accordance with credit and collection guidelines and policies
• Communicate root causes of collection issues to the relevant departments (e.g., billing discrepancies, product performance issues, sales issues)
• Provide resolutions to collection issues to Management
• Identify accounts at risk proactively before delinquency becomes inevitable

Internal and External Contacts

• Communicate with external customers professionally to determine the root cause of collection issues
• Communicate with Sales to inform them of issues on their accounts and provide resolution
• Communicate collection issues related to internal process/training or product issues so they are addressed in a timely manner

Requirements

• Excellent verbal and written communication skills
• General knowledge of accounts receivable
• Knowledge of internet and email protocols
• Ability to learn various systems used to document collection efforts (Salesforce, Psoft)
• Ability to meet monthly AR goals as provided by Management
• Ability to analyze AR account trends and proactively resolve collection issues
• Knowledge of Microsoft Office (Excel and Word)
• Knowledge of G-Suite (Gmail, Sheets & Docs)
• Knowledge of Peoplesoft preferred
• 4 Year College Degree
• Ability to work in a fast-paced, changing environment
• 2 to 4 years of work experience required; related area preferred

Compensation & Benefits

Salary Range: $41,500.00–49,800.00

Benefits package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Work Authorization

For US-based positions: applicants must be authorized to work in the United States. The employer is unable to sponsor employment visas at this time.

Equal Opportunity

The employer is an equal opportunity employer and values diversity. No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.