Payroll Implementation Specialist

Overview

This remote role within the United States is for a Payroll Implementation Specialist on the implementation team. Candidates must be located in the Pacific Time Zone. The position supports new clients by collecting required information, completing standard payroll setups, and providing responsive, friendly service throughout onboarding and project close-out.

Responsibilities

• Collect documents and details provided by clients for each new payroll project and verify completeness before setup begins
• Set up standard payroll projects and make routine changes requested by clients using established checklists
• Add new projects to the payroll system and submit work location requests
• Answer client calls and emails quickly and accurately, providing status updates on project progress
• Route complex questions and issues to the appropriate team and follow through to resolution
• Support day-to-day onboarding tasks so each project is ready to run payroll on time
• Maintain an onboarding tracker to show where each client is in the process
• Send payroll forms and check printing supplies to productions, and confirm delivery
• Replace outdated payroll forms and keep the forms library organized
• Enter and update client, project, and industry contact information to keep records accurate and easy to find
• Develop working knowledge of union deposits and related correspondence

Requirements

• Bachelor’s degree, or equivalent experience
• 2+ years of customer service experience
• 1+ year in implementation or project onboarding
• Relationship builder with a strong client focus
• Able to handle high volumes and remain calm under pressure
• Accountable for completing assigned tasks correctly
• Self-aware, self-monitoring, and self-correcting
• Persistent problem solver focused on finding solutions
• Enthusiastic about providing superior customer service
• Eager to learn the ins and outs of payroll and production accounting
• Excellent listening and communication skills
• Highly focused, organized, and detail-oriented
• Friendly, driven, and approachable

Preferred Qualifications

• Experience supporting accounting or business operations
• Knowledge of production workflows and accounting basics

Compensation & Benefits

• Salary range: $55K-$65K
• Regular reviews and opportunities for raises
• Matching 401(k)
• Employee Assistance Program and mental health support
• Accident insurance
• Wellness discounts and perks through the Holisticly platform
• Full-time remote flexibility with tools and support to stay connected and productive
• Access to leading AI tools

Location

• Remote within the United States
• Candidates must be located in the Pacific Time Zone

Additional Information

• Physical demands: regularly required to hear and see; regularly required to stand and sit; required to practice manual dexterity sufficient to operate standard office equipment; specific vision abilities required include close vision and distant vision; exposed to standard office equipment; occasionally called upon to work hours in excess of the normal daily schedule; may need the ability to lift up to 50 pounds.
• Equal opportunity employer.
• This employer participates in E-Verify.