Accounts Receivable Collections Coordinator (100% Remote)

Overview

This role manages a large portfolio of customer accounts to minimize outstanding receivables and optimize cash collections. The position inherits a high-revenue portfolio of approximately 300+ customer accounts, including national accounts with hundreds of locations across the country.

The portfolio includes more than $2 million in past due balances and approximately $2 million in active receivables. You will partner with customers and internal teams to resolve payment issues, investigate account discrepancies, and ensure timely resolution of outstanding balances.

Responsibilities

• Review accounts receivable aging reports and prioritize collection efforts based on account risk, outstanding balances, payment history, and collection trends.
• Manage a portfolio of 300+ customer accounts.
• Drive collection activities on more than $2 million in past due balances.
• Proactively investigate and resolve payment delays, billing disputes, invoice discrepancies, deductions, short payments, unapplied cash, and timecard issues.
• Partner with internal teams to identify and resolve barriers preventing payment.
• Communicate with customers and internal stakeholders to resolve billing and collection issues.
• Review and accurately apply remittances.
• Manage and respond to ServiceNow tickets while supporting team queues.
• Prepare and maintain reports on delinquent accounts, collection activities, payment trends, dispute status, and portfolio performance.
• Collaborate with Operations, Billing, Sales, Finance, and other cross-functional teams to resolve account issues.
• Escalate issues when necessary and communicate account status, timelines, and collection strategies effectively.
• Maintain accurate account records and collection notes.
• Balance effective collections with customer service while maintaining positive customer relationships.

Requirements

• 5+ years of Accounts Receivable and Commercial Collections experience.
• Strong B2B collections background.
• Experience managing large customer portfolios.
• Experience reviewing and working AR aging reports.
• Experience resolving invoice disputes, billing discrepancies, deductions, and payment delays.
• Ability to work independently in a high-volume environment.
• Excellent written and verbal communication skills.

Technical Skills

• Advanced Excel skills including:
  • Pivot Tables
  • VLOOKUP
  • XLOOKUP
  • Data analysis and reporting
• ERP experience:
  • Lawson preferred
  • Oracle, SAP, or comparable ERP systems
• Experience with collections/account management systems.
• Radius experience preferred.
• ServiceNow experience preferred.

Preferred Qualifications

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to prioritize competing demands and manage a high-volume workload.
• Proven ability to drive collections and reduce aged receivables.
• Strong customer service orientation.
• Excellent organizational and follow-up skills.
• Ability to build relationships internally and externally.
• Comfort presenting account status, timelines, and collection strategies to leadership.
• Detail-oriented with strong documentation skills.

Compensation & Benefits

• The anticipated hourly pay rate for this position is starting $21.00. This range does not include any other compensation components or other benefits that an individual may be eligible for.
• The actual base salary offered depends on factors that may include qualifications, years of relevant experience, specific and unique skills, level of education, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Benefits include:

• Comprehensive Medical, Dental, Vision & Pet Insurance (benefits starting on the first of the month following hire date)
• 401(k)
• Wellness Program
• Paid Time Off
• Parental Leave
• 8 Paid Holidays per year
• 2 Floating Holidays per year

Location

100% Remote