Accounts Receivable Specialist

Overview

This role provides administrative and collection support for the Regional Credit Manager and an assigned portfolio. The position partners with sales and administrative teams to support cash flow targets while mitigating delinquent receivables and bad-debt loss.

Responsibilities

• Continually communicate with customers to resolve open invoices, maintain cash flow, and keep DSO low.
• Provide account status updates to branch managers, sales personnel, regional leaders, and regional credit managers, including payment status, disputes, and credit holds.
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of sales to support resolution.
• Update accounts with clear notes at an account level and potentially at an invoice level to keep internal teams informed based on account status.
• Respond timely to internal and external customers to deliver excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short-paid invoices.
• Research and resolve incorrect cash application issues.
• Respond in a timely manner to credit hold requests and release orders based on payment promises from customers.
• Approve or disapprove requests to override credit holds on accounts.
• Perform other duties as assigned.

Requirements

• 1–3 years’ experience in credit and collections or billing; basic accounting and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Excellent written and verbal communication skills.
• Strong attention to detail, integrity, and professionalism.
• Microsoft Office, Outlook, and HighRadius experience.

Preferred Qualifications

• Previous experience in building materials distribution, construction, or insulation.

Compensation & Benefits

• Compensation range: $17.30 - $25.97 (annual, per pay transparency requirements)
• Variable compensation may be available.

Location

• Remote based in CA, WA, OR.

Travel Requirements

• Amount of travel required: <5%.

Physical Requirements

• Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and sitting for long periods of time.
• Requires regularly inputting/retrieving words or data into or from an automated/computer system.