Accounts Receivable Specialist

Overview

This role supports the order-to-cash process by ensuring accurate invoicing, timely collections, and reliable reporting. You will work closely with Accounting and partner teams to resolve billing issues, manage credit risk, and help improve internal processes.

Responsibilities

• Own accurate invoicing: validate Salesforce sales orders against signed order forms, review invoices and tax treatment in Avalara, and resolve billing discrepancies.
• Make payment easy for customers: complete vendor registrations, submit e-invoices through procurement platforms such as Ariba and Coupa, and maintain tax exemption certificates.
• Keep cash moving: prioritize collection activity, send overdue notices, contact customers to understand payment delays, and maintain clear records of every interaction.
• Handle credit risk with sound judgment: issue credit-hold notices, disable platform access when payment is unlikely, and recommend collection-agency referrals or bad-debt write-offs when needed.
• Connect teams: answer billing inquiries and work with Sales Operations, Customer Success, and Deal Desk on billing and revenue questions.
• Close with confidence: reconcile monthly billing between Salesforce and NetSuite, support the revenue and technical accounting teams, and prepare documentation for audits.
• Improve how the team works: identify better ways to handle the Virtual Post Mail process and contribute to ad-hoc accounting and finance projects.

Requirements

• Associate degree in Accounting or a related field.
• At least 2 years of experience in collections, invoicing and/or accounts receivable.
• Hands-on experience with Salesforce and NetSuite, plus e-invoicing platforms such as Ariba or Coupa.
• Knowledge of Avalara or a similar tax platform, and an understanding of the full order-to-cash cycle.
• Confidence using Google Workspace and Microsoft Office.
• Strong analytical thinking and attention to detail.
• Clear written and verbal communication.
• Customer-service mindset with the ability to work across teams, manage deadlines, and communicate proactively in a remote environment.

Compensation & Benefits

• Not specified in the provided description.

Location

• Fully remote work from Colombia.