Accounts Receivable Specialist, Collections

Overview

This position requires candidates to reside in the Pacific Time Zone (PST) to be considered.

The organization is seeking an Accounts Receivable Specialist with a strong emphasis on collections to join the Finance team. The role focuses on resolving account discrepancies, improving cash flow, and maintaining positive customer relationships through timely billing, follow-up, and collection activities.

Responsibilities

• Proactively manage accounts receivable aging by contacting customers to resolve past-due balances and secure timely payment.
• Conduct collection calls and email outreach professionally, accurately, and persistently.
• Research and resolve payment discrepancies, including unapplied cash, short pays, and disputed invoices.
• Process invoices and statements for mailing and ensure prompt delivery to customers.
• Follow up on returned mail and obtain corrected customer contact information.
• Assist customers with invoice or statement requests, credit card payments, and general billing inquiries.
• Redirect customer questions to appropriate internal departments when necessary to resolve issues.
• Maintain accurate notes and documentation within the ERP or accounting system.
• Identify trends, recurring issues, or root causes impacting collection efforts and escalate as needed.
• Support the Accounts Receivable team with additional tasks and projects as assigned.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles.
• Strong collections skills with the ability to communicate clearly, professionally, and confidently with customers.
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Positive, proactive attitude with a commitment to resolving issues quickly and effectively.
• Strong problem-solving skills and an ownership mindset.
• Proficiency with Microsoft Office Suite.
• Experience with accounting or ERP systems required; E-Automate experience is a plus.

Preferred Qualifications

• College degree.
• Experience with E-Automate.

Compensation & Benefits

• Competitive pay.
• PTO and seven paid holidays per year.
• Insurance benefits with multiple plan options: Medical, HSA, Dental, Vision, Short term disability, Long term disability, voluntary life insurance, employee assistance program, and wellness programs.
• $25k life insurance policy provided at no cost to employees.
• 401K with employer match: 100% match of employee contributions up to the first 3%, plus an additional 50% match on the next 2% of employee contribution.

Location

• Pacific Time Zone (PST) residency is required.