Accounts Receivable Specialist

Overview

The Accounts Receivable Collections Specialist is responsible for proactively collecting outstanding customer balances, focusing on reducing aged debt, improving cash flow, resolving payment barriers, and maintaining professional customer relationships. This role requires managing a high-value ledger, influencing payment behaviors, investigating disputes, and collaborating with Sales, Customer Service, Finance, and other internal teams to secure timely payments.

Responsibilities

• Manage an assigned accounts receivable ledger, prioritizing collection activities based on value, age, risk, and customer history.
• Contact customers via phone, email, customer portals, and formal correspondence to pursue overdue balances and confirm payment dates.
• Regularly review aged debt and take documented actions to prevent balances from moving into higher-risk aging categories.
• Build and maintain professional relationships with customer accounts payable teams, purchasing contacts, and internal account owners to remove payment obstacles.
• Investigate and resolve payment queries, including missing purchase orders, billing disputes, invoice delivery issues, credit notes, short payments, deductions, and unapplied cash.
• Maintain accurate and timely collection notes, promise-to-pay dates, dispute reasons, contacts, and next steps in the ERP or collections system.
• Support month-end close activities by providing commentary on aged debt, high-risk balances, bad debt exposure, and expected cash receipts.
• Identify recurring process issues delaying payment and recommend improvements to billing accuracy, customer onboarding, credit control, and collections workflows.

Requirements

• High School Diploma required; Bachelor’s degree in Finance or related field preferred.
• Significant experience in accounts receivable collections, credit control, or customer cash collections, preferably in a B2B environment.
• Proven track record of collecting overdue balances, reducing aged debt, and managing complex or high-value ledgers.
• Strong understanding of the full order-to-cash cycle, including invoicing, cash application, disputes, credit notes, and customer account reconciliation.
• Experience using ERP, finance, or collections systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, Workday, Salesforce, or similar platforms.
• Proficient Excel skills, including filtering, pivot tables, lookups, aging analysis, and ledger reconciliation.
• Strong written and verbal communication skills with the ability to be firm, clear, professional, and customer-focused.
• Ability to work independently, prioritize effectively, and manage a high volume of accounts without losing attention to detail.

Preferred Qualifications

• Experience in a multi-entity, international, software, SaaS, manufacturing, or technology environment.
• Exposure to customer portals, reseller/distributor collections, subscription billing, or recurring revenue collections.
• Experience supporting cash forecasting, bad debt reviews, credit risk discussions, or formal collection escalation processes.
• Relevant finance, credit, or collections qualification or equivalent experience.

Compensation & Benefits

Information about compensation and benefits is not provided in the original description.

Location

Location details are not specified in the original description.

Equal Opportunity Statement

The employer provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, or any other classification protected by applicable local or state laws. Veterans and individuals with disabilities are encouraged to apply. The organization is an E-Verify employer.