Accounts Receivable Support Specialist

Overview

The Accounts Receivable (AR) Support Specialist provides front-line service and support to internal and external customers. This role focuses on improving customer service performance, reducing response time, and enabling AR specialists to focus on collection activities. The position also supports Credit Department infrastructure needs and assists management.

This is an entry-level role within the department and supports talent development and career growth.

This position is part of a remote work arrangement that requires working Eastern Time Zone hours.

Responsibilities

• Demonstrate thorough knowledge of business segments, including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts
• Meet daily productivity goals by managing incoming phone calls, chat, and email correspondence (Cases)
• Process daily credit holds based on receipt of funds or customer payment commitments; resolve customer claims and disputed items
• Process credit applications, including contacting credit references and setting credit limits within authority
• Perform basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback to prevent similar errors and issues
• Assist with AR clean up projects involving offsets, write-offs, refunds, and related activities
• Participate in department continuous improvement projects by identifying opportunities and/or working on project teams
• Escalate requests outside of role/scope to leadership

Requirements

• Associate’s or bachelor’s degree in a business-related field preferred, or equivalent experience
• 2+ years’ experience in a credit and collections or customer-facing role preferred
• Understanding of basic accounting and bookkeeping procedures
• Proficiency in Microsoft Excel, Word, Outlook, and various business software systems as needed
• Strong decision-making skills
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
• Ability to define problems, identify solutions, and follow through to completion
• Ability to work independently or in a team setting
• Ability to achieve high level, sustainable performance and results
• Ability to adapt to changing environments
• Ability to work with customers in sometimes difficult and confrontational situations
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning abilities

Supervisory Responsibilities

• None

Physical Demands

• Regularly required to sit and talk or hear
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, color vision, and ability to adjust focus

Work Environment

• Work performed in compliance with applicable federal, state, and local laws

Compensation & Benefits

• Compensation Range: $20.25 USD to $27.00 USD per hour (good-faith estimate) for a new team member
• Rate offered depends on factors including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other relevant skillsets, as well as any applicable shift differential.
• Benefits: Comprehensive health and wellness benefits program for team members and their families

Location

• Remote work arrangement requiring Eastern Time Zone hours