Alternative Investment Operations Specialist

Overview

The Alternative Investment Operations Specialist is responsible for the full operational lifecycle of the organization’s alternative investment program. This includes document and data management, platform administration, ensuring data integrity and reporting accuracy, and maintaining operational continuity across alternative investment systems.

Key responsibilities include owning the data feed between alternative investment providers/systems and Orion, ensuring alternative investment positions are accurately reflected in all reporting environments, serving as a firm administrator across alternative platforms, coordinating operational workflows with advisors, custodians, fund sponsors, and internal teams, and supporting onboarding of new alternative investment accounts (including organic clients and clients acquired via M&A).

Responsibilities

• Collaborate with the CIO and Head of Alternative Investments to maintain working knowledge of new and previously approved alternative investment funds and platforms.
• Ensure accurate alternative investment reporting in Orion, including positions, transactions, valuations, and performance.
• Own and manage the Canoe (or other alternative reporting platform) and Orion data feed by validating that private investment data flows correctly.
• Monitor daily data exceptions and reconciliation reports, resolving breaks across Canoe, Orion, and custodians/funds.
• Troubleshoot data mapping issues, valuation discrepancies, and performance calculation errors with internal/external teams and vendors.
• Support alternative investment portions of M&A onboarding, including data migration, position setup, and historical mapping.
• Support processing and validation of pre-trade subscriptions and post-trade activities such as capital calls, distributions, and periodic valuations as needed.
• Maintain procedure documentation for alternative investment reporting and processes.
• Support tax and audit workflows, including tracking K-1 receipt and delivery and responding to client service and advisor inquiries on alternative holdings.
• Assist with fund onboarding operations by coordinating operational setup of newly approved funds (platform setup and data mapping) with the Head of Alternative Investments.
• Serve as an operational liaison to fund administrators, sponsors, and access platforms (iCapital, CAIS, Glasfunds), managing relationships and resolving operational issues.
• Contribute to process improvement and automation initiatives across the alternative investment operations function.
• Collaborate with internal and external partners to ensure data integrity and system stability.
• Communicate clearly with advisors and internal stakeholders regarding reporting status, data issues, and resolutions.
• Perform other duties as needed.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 5+ years of experience in investment operations, data operations, or portfolio accounting, including alternative investments.
• Knowledge and understanding of performance reporting calculations for alternative investments, with strong critical thinking and problem-solving ability.
• Experience using alternative investment aggregation/technology platforms, such as Canoe, Arch, Bridge, iCap (fka Mirador), etc.
• Experience using alternative investment access platforms, such as CAIS, iCap, GLASFunds, Allocate, etc.
• Strong understanding of Orion (or similar reporting system), including reconciliation, data mapping, and performance reporting.
• Working knowledge of the alternative investment operational lifecycle, including subscriptions, capital calls, distributions, valuations, tax documents (K-1s), and fund statements.
• Experience managing or troubleshooting data feeds between financial systems and resolving data discrepancies.
• Ability to interpret custodial records, investment statements, and fund documentation with a high level of accuracy.
• Advanced analytical and problem-solving skills, strong attention to detail, and proficiency in Excel.
• Effective communication skills and ability to work cross-functionally with internal and external partners.
• Experience coordinating with fund sponsors, administrators, and custodians on operational matters.

Physical Demands and Work Environment

• Regularly required to talk or hear.
• Frequently required to use hands or fingers and handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Noise level in the work environment is usually low to moderate.

Location

• San Francisco, CA

Compensation & Benefits

• The posted base compensation range represents the expected hiring range for this position. Where an individual falls within the range will depend on factors such as experience, qualifications, demonstrated skills, work location, and market conditions.

Equal Opportunity

• The organization is an equal opportunity employer and complies with ADA regulations as applicable.