Analyst, Service-Line & Growth Strategy

Overview

This role, Analyst, Service-Line & Growth Strategy, develops the operating and financial analysis used to evaluate whether a specific service can work in a specific market, what it will take to launch or expand it, and how quickly it should scale. The focus is at the service-line level, analyzing demand, current performance, available capacity, staffing, throughput, and growth potential for GP, Specialty, ER/Urgent Care, Pet Resort, and other identified opportunities.

Reporting to the Director, Service-Line & Growth Strategy, the analyst translates service opportunities into explicit operating assumptions—volume, staffing, throughput, ramp, and equipment/capacity requirements—supports the business case and investment recommendation, and then compares early actual performance to the original assumptions to refine future models.

Responsibilities

• Analyze service-line performance, demand, available capacity, utilization, and growth potential for assigned markets and opportunities.
• Support specialty and service-gap assessments identifying where demand is not adequately served by the current market service mix.
• Build volume, staffing, throughput, capacity, and ramp models for proposed new services and expansions.
• Incorporate Operational Excellence KPIs, labor/staffing realities, productivity, capacity limits, and other operating constraints into service-line assumptions.
• Quantify operating requirements for proposed services, including relevant equipment, clinical capability, staffing, and capacity needs supported by cross-functional partners.
• Prepare scenario analyses, sensitivities, and business-case support for service-line investment recommendations.
• Track early results for launched or expanded services against approved volume, staffing, throughput, ramp, and performance assumptions.
• For Senior Analyst-level work: independently structure complex service-line models, diagnose variances, and refine assumptions based on actual performance.

Key Deliverables and Outcomes

• Service-line demand, performance, capacity, and growth-potential analyses for assigned opportunities.
• Volume, staffing, throughput, capacity, and ramp models defining how a proposed service is expected to operate.
• Service-gap and scenario analyses supporting decisions to add, expand, reposition, or rationalize services.
• Business-case analytical support with clearly documented operating assumptions and sensitivities.
• Early-performance reviews comparing actual service results with original assumptions and updating future models accordingly.

Success Metrics

• Accuracy and completeness of volume, staffing, throughput, capacity, and ramp assumptions.
• Timeliness of analytical support for service-gap assessments, growth plans, and investment business cases.
• Extent to which models reflect realistic operating constraints rather than theoretical demand alone.
• Quality of sensitivity analysis and documentation of assumptions most impacting service-line viability.
• For Senior Analyst-level work: effectiveness in using actual post-launch performance to diagnose variances and improve future models.

Requirements

• Experience in service-line analytics, growth analytics, healthcare analytics, strategic finance, operations analytics, consulting, or a related analytical role.
• Demonstrated ability to analyze service demand, current performance, capacity, staffing, throughput, and growth potential.
• Experience building volume, staffing, throughput, ramp, or operating models for new or expanded services.
• Ability to incorporate operational constraints and KPIs into financial or strategic models and test key sensitivities.
• Experience supporting business cases and comparing early actual performance with original launch or growth assumptions.
• For Senior Analyst level: demonstrated ability to independently structure complex service-line analyses and diagnose performance variances.
• Experience in veterinary, animal health, specialty or emergency healthcare, or another clinical services environment preferred.

Education and Certifications

• Bachelor’s degree in Business, Finance, Economics, Analytics, Healthcare Administration, Operations, or a related field, or equivalent experience, required.
• Advanced degree in Business, Analytics, Finance, or Healthcare preferred for Senior Analyst-level work.
• Relevant analytics, finance, or healthcare strategy credentials are a plus but not required.

Physical Demands

• This role is primarily sedentary and performed in an office or remote environment.
• May require occasional travel, extended periods of sitting, and regular use of a computer and standard office equipment.

Compensation & Benefits

• FLSA Classification: Exempt
• Base salary range (full-time): $92,000–$120,000 annually
• Salary ranges are determined by role, level, and location. The range provided reflects the minimum and maximum target salaries for the position across all US locations. Individual pay within the range is determined by work location and other factors, including job-related skills, experience, and relevant education or training.

Additional Information

• Job requirements, responsibilities, deliverables, outcomes, and success metrics are subject to change based on business needs.
• This role is not open to receiving agency candidates, and any contingent submissions will not be honored.