AR & Collections Manager

Overview

This role involves managing the end-to-end accounts receivable (AR) and collections function within a high-volume SaaS billing environment experiencing rapid customer growth. The AR & Collections Manager will lead a team responsible for collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and Days Sales Outstanding (DSO) management. Reporting to the VP Accounting, this position collaborates closely with Accounting, Sales, Revenue Operations, and Customer Success teams.

Responsibilities

Collections & Accounts Receivable

• Manage the complete AR collections lifecycle from invoice delivery through payment collection, dispute resolution, and escalation.
• Design and refine structured collections processes including automated dunning sequences, manual outreach, escalation triggers, and credit hold thresholds.
• Set and monitor individual and team collection goals such as DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics.
• Drive sustained reduction in DSO through disciplined processes and proactive account management.
• Monitor AR aging daily and weekly; identify and act on high-risk, overdue, and at-risk accounts.
• Develop and enforce credit policies, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with leadership.
• Manage customer disputes and billing discrepancies, partnering with billing and revenue teams to resolve root causes.
• Build and maintain strong customer relationships to support timely payments without harming commercial relationships.
• Collaborate with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers.

Payment Methods, Cash Receipts & ACH Migration

• Lead initiatives to migrate customers from check payments to ACH/EFT to reduce manual processing costs and risks.
• Develop and execute customer outreach campaigns for ACH adoption in partnership with Sales, Customer Success, and billing teams.
• Oversee all cash receipt processing (ACH, wire, check, credit card) ensuring accurate and timely recording in NetSuite.
• Resolve unapplied and unidentified payments within defined service levels.
• Monitor and reduce unapplied cash balances, escalating aged items as needed.
• Partner with billing teams to ensure cash application accuracy and real-time AR subledger status.
• Reconcile AR subledger to general ledger monthly and resolve variances.

New Customer Onboarding & Credit

• Manage AR onboarding workflow for new customers including credit review, payment terms assignment, payment method enrollment, and billing account setup.
• Establish credit review processes suitable for a fast-growing SaaS environment.
• Ensure completeness and accuracy of new customer records in NetSuite and Salesforce before invoicing.
• Collaborate with Sales and Customer Success to set payment expectations and resolve early billing/payment questions.
• Enroll new customers in ACH/EFT payment methods at onboarding to establish electronic payments as default.

AR Inbox & Customer Communication

• Maintain and triage the AR communications inbox, handling customer inquiries, remittance advice, disputes, and payment confirmations promptly.
• Extract and act on critical information from customer correspondence such as purchase orders and billing updates.
• Maintain accurate customer billing and collections contact records in NetSuite and Salesforce.
• Manage customer payment portals (e.g., Coupa, Ariba) to ensure efficient invoice submission and approval.

Reporting & Analytics

• Produce and present weekly AR flash reports and monthly AR aging analyses to senior leadership.
• Track and report on DSO, collection effectiveness index (CEI), aging trends, bad debt exposure, and payment method mix.
• Monitor ACH migration progress and report on adoption barriers and next steps monthly.
• Provide data-driven insights on payment behaviors, customer risk, and collection efficiency.
• Support month-end and quarter-end close activities including bad debt reserve analysis and AR subledger sign-off.
• Build and maintain AR dashboards in NetSuite or BI tools for real-time visibility.

Internal Controls & Process Improvement

• Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding.
• Develop and maintain standard operating procedures for all AR and collections workflows.
• Lead automation initiatives such as dunning automation, ACH enrollment workflows, and cash application automation.
• Evaluate and recommend AR technology improvements including NetSuite enhancements and collections software.
• Support internal and external audits with reconciliations and policy documentation.
• Cross-train team members to eliminate single points of failure.

Leadership Responsibilities

• Lead, coach, and develop a team of onshore and offshore AR and collections staff.
• Set individual collection goals aligned with portfolio size and company targets; review performance regularly.
• Manage workload distribution dynamically based on volume and priorities.
• Foster a team culture of accountability, urgency, and professionalism.
• Conduct regular one-on-ones and support career development.
• Collaborate with billing and accounting leadership on cash flow, billing accuracy, and escalated account situations.

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) is a plus.
• Minimum 7 years of progressive AR and collections experience, including at least 3 years managing an AR or collections team in a high-volume environment.
• Proven track record of driving DSO reduction and improving collection rates in a SaaS or subscription business.
• Deep hands-on experience across the full AR lifecycle including collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close.
• Experience designing and implementing collection goals, dunning strategies, and team performance frameworks.
• Experience leading or participating in check-to-ACH or electronic payment migration initiatives is strongly preferred.
• Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio) is a strong plus.
• Familiarity with Salesforce preferred; experience in Salesforce–NetSuite integrated environments is advantageous.
• Strong analytical skills related to AR metrics such as DSO, CEI, aging composition, bad debt reserve methodology, and payment trends.
• Experience managing offshore or distributed teams, including quality oversight and cross-timezone coordination.
• Excellent communication and negotiation skills; comfortable engaging with customers, Sales leadership, and senior executives.
• High sense of urgency, strong organizational skills, and ability to manage multiple priorities in a fast-paced environment.

Compensation & Benefits

• Base salary range: $92,000 to $114,000 USD, plus equity and benefits.
• Variable pay, bonuses, and other cash compensation will be discussed during the interview process.
• Compensation is determined by role, level, location, skills, experience, and education.
• Benefits include competitive compensation package with stock options, flexible work schedule, comprehensive benefits including retirement plan match, unlimited PTO, and opportunities for impact and growth.

Location

• This is a remote-first position based in the United States.
• The team is distributed across the United States and Ontario, Canada, with collaboration required during core working hours.