Supervisor, Billing Operations

Overview

This role is for a Billing Operations Supervisor supporting end-to-end order processing, invoicing, and post-billing communications for sales teams and customers. You will collaborate closely with Deal Operations, Revenue Accounting, Collections, and Sales to ensure smooth contract execution and timely issue resolution.

You will lead an operational team based in Mexico while partnering with global counterparts across the United States, Ireland, and India.

Responsibilities

• Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.
• Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while maintaining accountability to key SLAs.
• Serve as an escalation point for billing, collections, and order management inquiries; provide timely resolutions for internal stakeholders and external customers.
• Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.
• Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy.
• Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews.
• Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations.
• Onboard, train, and mentor team members to maintain high operational standards.

Requirements

• 5+ years experience in a billing operations role
• Experience with Salesforce
• Experience supporting team members from a supervisory standpoint
• Excellent communication skills for internal and external stakeholders
• Proficiency in Excel
• Strong attention to detail
• Ability to prioritize and multitask throughout high volume order processing
• Ability to identify, analyze, and resolve issues independently
• Collaborative working style and experience working cross-functionally
• Ability to support flexible timezone meetings periodically
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Experience working in the SaaS/technology industry
• Experience working with an international team
• Knowledge of and experience with SOX controls
• Experience with Zuora

Compensation & Benefits

Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and additional benefits. Benefits vary by location.

Location

Remote, based in Mexico City, Mexico.

Travel

Approximately 5% travel is anticipated to support in-person connection opportunities.