AVP, Payment Services

Overview

This position provides coordination and leadership responsibilities for the Payment Services department.

Responsibilities

• Provide oversight, assistance, and training to Payment Services staff, reviewing work as needed and providing regular feedback to the SVP, Controller.
• Continuously monitor process flow to ensure proper controls are in place and followed to minimize risk.
• Foster an environment of ongoing training and cross-training so the department is always ready to process daily transaction volumes within regulatory requirements.
• Stay current on, and ensure compliance with, regulatory requirements pertaining to electronic payment systems.
• Manage Payment Services related special projects as necessary, including financial analysis for new/existing products and services and process review.
• Perform independently on broad assignments with little or no guidance on professional aspects of the work.
• Serve as a liaison between front and back office, assisting Learning & Organizational Development with staff training.
• Work with the Information Systems and Technology department to improve Payment Services process efficiency and the availability of related information to employees.
• Perform other duties as assigned.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• 3 to 5 years’ related experience and/or training.
• Leadership experience.
• Equivalent combination of education and experience may substitute for stated qualifications.

Knowledge, Skills, and Competencies

• Ability to read, analyze, and interpret information on systems and documents such as account information, written agreements, vendor contracts, legal documents, and procedure manuals.
• Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community, verbally or in writing.
• Ability to effectively present information to top management, groups of members, and/or members of the Board of Directors.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills, including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficiency in basic applications in a Windows-based environment, including Outlook, Word, and Excel; moderate keyboard skills at 40 wpm.
• Excellent customer service skills.
• Ability to effectively use all applicable banking and loan systems.
• Ability to effectively utilize Outlook and employee intranet.
• Excellent supervisory/management skills, including setting clear expectations and holding employees accountable for performance.
• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including prioritization.
• Ability to understand and align with core competencies through daily projects and tasks:
  • Growth Mindset
  • Diversity & Inclusion
  • Communication
  • Change Ready Leadership
  • Responsibility
  • Problem Solving
  • Tech & Data Savvy
  • CU Business Acumen

Physical Demands

• Extensive use of computers, up to eight hours per day.
• Appropriate vision, dexterity, and other physical abilities required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

Compensation & Benefits

• Salary is based on qualifications and geographical location (Zone):
  • Zone 1: $102,176.00 - $140,492.00
  • Zone 2: $92,980.16 - $127,847.72
  • Zone 3: $85,827.84 - $118,013.28
  • Zone 4: $81,740.80 - $112,393.60
• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement
• This position is eligible to participate in the Corporate Incentive Plan:
  • Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on institutional performance (0–2%) and individual performance (0–6%).
  • Incentive payments are discretionary and subject to approval.

Equal Employment Opportunity

An equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employer participates in E-Verify.

Other Information

• This role is CPRA compliant for California employees and applicants.
• Incentive plan eligibility and benefit details may vary based on eligibility criteria.