Billing Associate - US Remote

Overview

This role involves supporting billing operations across multiple entities. The ideal candidate is detail-oriented, tech-savvy, and comfortable working with complex billing systems while making independent decisions to resolve customer billing needs.

Responsibilities

• Manage customer billing, invoicing, and new account setup.
• Review contracts to ensure accurate billing.
• Research billing discrepancies, resolve customer inquiries, and process credits.
• Respond to billing and finance requests through Zendesk or similar platforms.
• Prepare monthly billing reports using Excel and AI tools.
• Identify opportunities to improve billing processes and efficiency.
• Support special projects and annual audits as needed.

Requirements

• 3+ years of billing or related experience.
• Strong Excel skills, including PivotTables, VLOOKUP, and XLOOKUP.
• Ability to interpret contracts and manage complex billing requirements.
• Strong critical thinking, problem-solving, and independent decision-making skills.
• Tech-savvy with the ability to learn and navigate multiple systems.
• Excellent attention to detail, organization, and multitasking skills.
• Strong customer service and communication skills.
• Proactive and self-motivated; comfortable working independently or with a team.
• Willingness to learn and use AI tools in daily workflows.

Preferred Qualifications

• SaaS or subscription-based billing experience.
• NetSuite experience highly preferred, or familiarity with similar platforms such as Sage Intacct, Microsoft Dynamics 365, SAP, Zuora, or Chargebee.
• Experience with Salesforce and Zendesk.
• Associate degree or higher.
• Technical support experience may be considered, particularly with strong troubleshooting, analytical, and software navigation skills.

Compensation & Benefits

• Compensation range: $45,000 to $55,000 USD / year (tailored to background, strengths, and potential for growth).

Benefits:

• Remote-first work environment
• Health, Dental, Vision, Life, and Disability Insurance options available day one
• 401K with match and immediately vested
• 17 company holidays, 2 floating holidays, plus a competitive paid time off policy
• Internal advancement opportunities

Location

Remote-first work environment