Billing & Collections Specialist

Overview

This role supports the Accounting team by managing accounts receivable activities, ensuring accurate invoicing, timely collections, and effective resolution of billing issues.

The organization operates in the xOT cybersecurity sector, focusing on protecting critical infrastructure systems such as water, power, and healthcare facilities. The team is remote-first and mission-driven.

Responsibilities

• Prepare, review, and issue complex customer invoices, ensuring accuracy and compliance with contract terms.
• Verify billing data including pricing, quantities, taxes, and payment terms; process invoices and adjustments promptly.
• Monitor customer accounts for outstanding balances and manage collection efforts independently.
• Handle billing discrepancies and customer inquiries by investigating causes and coordinating resolution.
• Maintain records of collection activities and send monthly statements to customers with open balances.
• Support month-end close activities related to accounts receivable and assist in bad debt analysis.
• Prepare accounts receivable aging and collection trend reports, providing updates and recommendations.
• Uphold credit and collections policies and ensure customer records are accurate.
• Prioritize deadlines across invoicing, collections, and month-end processes using sound judgment.
• Adhere to internal controls and compliance standards; assist with audit documentation.
• Perform special projects or other duties as assigned.

Requirements

• Minimum five years of accounts receivable experience with a focus on invoicing and collections.
• Preferred experience with NetSuite (ERP), Salesforce, Certinia, Concur, Navan, Adobe.
• Proficient in accounts receivable, billing, and collections processes, ideally in a SaaS or subscription environment.
• Strong skills in MS Excel for reconciliations, reporting, and analysis.
• High attention to detail, organizational skills, and analytical thinking.
• Ability to work independently and manage timelines effectively.
• Proven ability to collaborate across departments to resolve issues while maintaining positive relationships.
• Capability to independently resolve complex billing and collections matters.
• Working knowledge of tax concepts related to customer invoicing.
• Motivated to thrive in a dynamic environment and expand expertise in billing operations.

Compensation & Benefits

• Salary: $83,000
• Competitive equity package
• Comprehensive benefits plan

Equal Opportunity

The employer is an equal opportunity employer and is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.