Financial Recovery Coordinator

Overview

This is a remote position supporting a UK-based telecommunications infrastructure organization.

The Debt Recovery Assistant coordinates the recovery of outstanding debts owed to current and former employees. The role focuses on accurate record-keeping, tracking repayments, managing payment plans, issuing correspondence, and following up on overdue payments.

Responsibilities

• Maintain accurate records of all debt cases involving current and former employees.
• Monitor outstanding balances and keep debt recovery records up to date.
• Track and record payments received against outstanding debts.
• Establish and maintain agreed repayment plans in accordance with company policy.
• Monitor repayment plans and follow up on overdue or missed payments.
• Prepare regular reports detailing outstanding balances and repayment status.
• Reconcile payments and investigate discrepancies.
• Prepare and issue written correspondence regarding outstanding debts.
• Liaise with Payroll, HR, Finance, and other relevant departments to support debt recovery activities.
• Escalate disputed debts and non-payment cases to management.
• Maintain confidentiality when handling employee and financial information.
• Carry out other reasonable duties as requested.

Requirements

• 2+ administrative experience, ideally within Finance, Payroll, HR, or a business support function.
• Experience maintaining databases, trackers, or management reports.
• Strong organizational and administrative skills with excellent attention to detail.
• Effective written and verbal communication skills.
• Ability to manage and prioritize multiple tasks while maintaining accuracy.
• Professional and confidential approach to handling sensitive information.
• Strong problem-solving and reconciliation skills.
• Competent user of Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability to build positive working relationships with internal stakeholders.
• Fluent English.

Location

Remote (UK-based client).