Billing Consultant

Overview

This role supports the Workplace Benefits billing function for the employer’s Workplace block of business. The Billing Consultant ensures accurate and timely billing, handles billing questions and issues, and coordinates with internal and external parties to resolve billing-related inquiries. Strong knowledge of workplace benefits products as they relate to billing and general policy administration is required.

Responsibilities

• Process customer billing, including analyzing data, producing invoices, and preparing billing reports accurately and on time
• Manage more complex workloads and customer accounts
• Create or modify process documentation and workflows as needed
• Identify and execute process improvements
• Train and mentor new hires
• Handle and collect group level past dues
• Coordinate with the client management team, sales team, and external parties to resolve billing and broker compensation issues
• Ensure accurate and timely reporting of billing-related transactions
• Independently research and respond to billing questions and concerns from internal and external customers via phone, email, or other communication methods
• Research billing issues, escalate to appropriate parties to determine resolutions, and follow up to ensure responses are provided in a timely manner
• Perform other duties as assigned

Requirements

• Bachelor’s degree in medical billing or related field, or 5+ years of equivalent experience in the field or a combination of education and experience
• Knowledge of the workplace benefits industry required
• Demonstrated ability to build productive relationships with internal and external customers
• Ability to work independently and as a member of the team
• Excellent verbal and written communication skills
• Strong organizational and time management skills, including thorough and complete follow-up on all time-sensitive items
• Demonstrated ability to efficiently manage multiple assignments and prioritize tasks in a fast-paced environment to meet deadlines
• Outstanding attention to detail with the ability to problem-solve, conduct thorough research, and provide issue resolutions
• Knowledge and experience with the Microsoft Office Suite

Compensation & Benefits

• Annual gross base salary range: $63,000 to $70,000
• Comprehensive benefits package including:
  • Life, health, and dental insurance; vision insurance
  • 401(k) retirement plan
  • Short- and long-term disability coverage
  • Flexible/dependent care spending account
  • Tuition reimbursement
• Business casual dress

Location

• Springfield, Massachusetts