Billing Coordinator

Overview

This role owns day-to-day billing client relationships and manages the end-to-end invoicing process in a high-volume, fast-paced environment. You will be a primary point of contact for clients and providers, handling sensitive requests with professionalism, urgency, and follow-through to ensure the loop closes.

Responsibilities

• Serve as the primary point of contact for clients and providers for billing-related inquiries and requests.
• Own the full invoicing cycle, processing high-volume transactions (including PDOs and expedite requests).
• Resolve billing breakdowns by applying judgment, escalating appropriately, and picking up the phone when a quick call resolves issues faster than email.
• Work cross-functionally to route and resolve issues that keep internal teams unblocked.
• Identify process gaps and propose workflow improvements; implement changes when ideas are approved.
• Operate in a modern tools stack, including Google Workspace, Slack, Zendesk, and other operational systems.

Requirements

• 1+ years of experience in a high-volume, fast-paced environment.
• Strong communication skills.
• Critical thinking and sound judgment.
• High attention to detail.

Preferred Qualifications

• Startup experience.

Compensation & Benefits

• Not specified in the provided description.

Location

• Work required: Monday through Friday, 10:00 AM – 6:30 PM PT or M–F 9:30 a.m. – 6 p.m. ET.
• Expectation: work one Saturday a month.

Equal Opportunity

• The employer is an equal opportunity employer and does not discriminate on the basis of characteristics protected by law.

Application / Hiring Notes

• Applicants needing special assistance or accommodations for interviews or website access should request accommodations.
• Information provided during application (including professional credentials, skills, education and work history, and assessment results) is collected, analyzed, and stored in the employer’s system.
• Background checks are conducted only after an offer is extended.
• AI-assisted tools may be used to identify and prioritize candidates whose experience aligns with the role; final hiring decisions are made by the People team.