Billing & Managed Print Operations Specialist

Overview

This role provides day-to-day operational support for telecommunications billing and managed print services. Responsibilities include executing billing processes, coordinating customer and service requests, maintaining accurate service and device records, and supporting managed print operations. The Specialist works with university stakeholders to facilitate delivery of services and equipment, respond to customer inquiries, and help ensure reliable, responsive service delivery.

Responsibilities

• Provide day-to-day operational support for telecommunications services across the university and its health system, and managed print services across the university.
• Execute billing processes and support ongoing customer service operations.
• Maintain accurate service and device records.
• Coordinate workflow activities that support reliable service delivery.
• Manage requests for managed print devices, including coordinating ordering, deployment, and delivery with internal stakeholders and vendor partners.
• Provide clear, proactive communication with customers throughout the request lifecycle.
• Provide initial troubleshooting for managed print-related issues, collaborating with internal teams and vendors.
• Escalate complex issues as needed to ensure timely resolution in accordance with established procedures.
• Provide backup administrative support for telecommunications procurement and inventory management, including:
  • Researching equipment and service requirements
  • Obtaining vendor quotes
  • Preparing purchase requisitions and purchase orders for management approval
  • Assisting with inventory record maintenance
  • Coordinating with vendors and internal stakeholders to support timely delivery of telecommunications equipment and services
• Support billing accuracy, resolve customer inquiries, and contribute to continuous improvement of operational processes, working under the direction of the Financial & Managed Print Operations Manager.

Minimum Qualifications

• Associate or Bachelor’s degree in accounting, finance, business, or a related field; or an equivalent combination of education, training and relevant experience.
• Proven experience handling customer inquiries, service requests, troubleshooting, and issue resolution in a professional, customer-focused environment—especially a help desk or call center.
• Working knowledge of billing systems, financial processes, and operational workflows in a high-volume service environment.
• Proficiency with ticketing systems, billing platforms, spreadsheets, databases, email, and document creation and editing applications (Microsoft Excel and Word).
• Strong analytical skills, including the ability to interpret data, identify discrepancies, and resolve operational inefficiencies.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a fast-paced, ticket-driven environment while meeting deadlines with accuracy and adapting to changing priorities.
• Ability to work independently and effectively in a remote environment while remaining highly responsive and accountable during scheduled work hours; exercise sound judgment and proactively identify and recommend process improvements.
• Strong written and verbal communication skills, including the ability to explain billing, service, and procedural information to diverse customer groups and management.
• Ability to work collaboratively and interact professionally with internal stakeholders, service partners, and vendors within a complex university organization.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so.

Preferred Qualifications

• Experience supporting billing, customer service operations, or administrative functions in a telecommunications, IT or service-based environment.
• Experience working in higher education, healthcare, or complex multi-entity organizations.
• Familiarity with telecommunications services or managed print programs.

Compensation & Benefits

• Salary Range: $52,000 - $74,000
• Benefits: Full-time university staff are eligible for a comprehensive benefits package that includes health benefits, paid annual and holiday leave, tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, and opportunities for career development and advancement.
• FLSA Exemption Status: Exempt
• Hours per Week: 40
• ORP Eligible: No
• Restricted Position: No

Work Arrangement & Location

• Flexible Work Arrangement: Fully Remote
• Work location is virtual, but requires the employee to live in the Eastern Time Zone.
• This position may call for flexible hours based on business needs.
• Includes an after-hours on-call rotation to provide support for emergent managed print issues, including urgent service disruptions, device outages, and time-sensitive customer impacts.
• Supports occasional on-site meetings, customer engagements, and may require attendance for professional development opportunities.

University Job Title

18214N - Sr Financial Specialist 1