Billing Operations Analyst

Overview

This position is classified as Exempt/Non-Bargaining and may be located remote.

The role is responsible for auditing invoices, correlating data, and resolving root-cause billing and pricing issues across all business segments. The position will create daily/monthly/quarterly audits to validate product pricing from Product Workbook, Contracts and/or Tariffs/BDS Service Guide. Key accountabilities include recovery of $5M in cumulative new Monthly Billings from revenue assurance activities annually, improving retail customer billing accuracy, reducing errors, and lowering monthly adjustments across all Billing Systems.

The position must track and communicate open issues and provide monthly progress reporting on all items.

Responsibilities

• Perform work requiring exceptional technical and analytical skills, paired with strong customer service and an enjoyment of problem-solving.
• Identify and resolve billing problems to recover $5M in new revenues annually.
• Provide 2nd Tier support for CARE billing issues and escalations.
• Engage with strategic customers to address billing concerns and support customer confidence to pay balances.
• Manage submitted QCs to ensure appropriate prioritization, accurate definition of financials/customers, and timely deployment.
• Serve as a technical lead in defining and performing UAT on new products.
• Coordinate processes and generate accurate, auditable bill quality metrics each month across all Billing Systems.
• Ensure adherence to Corporate Billing and Revenue Assurance Policies.
• Provide input and implementation requirements for new product or promotional initiatives, and for retirement of products and contract implementation.
• Lead and/or assist in the development and assessment of billing process improvements and automation opportunities.
• Work with the Regulatory department to ensure compliance with regulatory requirements.
• Assist in Billing Dispute Resolution.
• Track and manage Carrier AR, partnering with outside contractors to resolve issues.
• Handle carrier disputes and collections.

Requirements

• Bachelor’s degree or equivalent work experience.
• Minimum of 7 years’ experience in Revenue Assurance methods and procedures management.
• Minimum of 10 years’ knowledge of Billing Support Systems with emphasis on end user billing processes.
• Must have SQL and data queries skills.

Preferred Qualifications

• Knowledge of network layout and interconnects between COs, POPs and COLOs.
• Billing Support Systems experience with emphasis on revenue enhancement and end user billing processes, including usage processing, rating, billing, and formatting of printed invoices (PRISM and Kenan experience is beneficial).
• Data360 is a plus.

Compensation & Benefits

• Pay range (commensurate with skills and experience): $75,396 – $114,300 Annually

Benefits offered:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program for eligible employees based upon organization performance

Location

Remote (position may be located remote).